Practice Manager

Hook Veterinary Centre; Hook; On-site; GBP 30,000 - 36,000; Full time

Job summary

A veterinary clinic in Hook is seeking a confident Practice Manager to oversee operations and support the team. Your responsibilities will include leading team initiatives, managing HR functions, and ensuring exceptional client care. A minimum of managerial experience in a veterinary setting is preferred. Join us to foster a positive work environment and grow your career in a supportive practice with excellent benefits.

Benefits

6.6 weeks annual leave

Private Medical Insurance

£550 CPD allowance

Enhanced family-friendly policies

Company pension scheme

Qualifications

• Experience in a managerial role within a veterinary or healthcare practice.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and in a team.

Responsibilities

• Lead and support the practice team to maintain a positive work environment.
• Handle HR responsibilities, including recruitment and staff development.
• Manage client complaints and debt recovery processes.
• Ensure compliance with safety protocols and risk assessments.

Skills

Leadership

HR management

Client relationship management

Safety compliance

Job description

Overview

Our clinic based in Hook seeks an enthusiastic and confident Practice Manager to join the team!

As our Practice Manager, you’ll play a vital role in both the operational and business aspects of the practice, ensuring exceptional client and patient care. Supported by our Clinical Director and Deputy Clinical Director, your day-to-day responsibilities will include:

Responsibilities

• Leading and supporting the practice team - fostering a positive and motivated work environment.
• Handling HR responsibilities, including payroll, recruitment, staff development, and absence management.
• Managing debt recovering processes and addressing client complaints professionally.
• Ensuring high safety compliance, supporting the team with protocols and risk assessments.

About Hook Vets

Hook Vets is a thriving practice, which has expanded over the last 2 years and has exciting plans for the future. The practice is located in a small town in Hampshire with excellent road and rail links. We are situated within 5 minutes drive of the M3, J5, and 3-minute walk from Hook station, which is on the mainline to London Waterloo/ Southampton Central. We have a very loyal client base, with over 70% on our pet health club.

The practice is well equipped with digital x-ray, dental x-ray, Esaote MyLabX7 ultrasound, K-Laser and in house IDEXX lab. We are currently planning our move to a new purpose-built building.

Benefits and Wellbeing

Because our people matter

• Work-life balance
• 6.6 weeks annual leave, inclusive of bank holidays
• Additional holiday entitlement for your birthday
• Wellbeing
  • Private Medical Insurance
  • Employee Assistance Programme: 24/7 confidential helpline
  • Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
  • Initiatives focused on employee wellbeing
• Development
  • £550 CPD allowance with 24 hours paid CPD leave pro rata
  • Certificate support
  • Learning and development opportunities via the IVC Evidensia Academy
  • Access to Vetlexicon - our online encyclopaedia provider
  • All our Vets & Nurses can apply for research funding
  • Infection Prevention and Control Programme
  • Quality Improvement Programme
• Professional Memberships
  • VDS cover
  • RCVS fees
• Colleague Benefits
  • Company pension scheme. IVC Evidensia will make a contribution as well
  • Supporting a greener commute to work with a Cycle to Work scheme and Green Cars Scheme, subject to eligibility criteria
  • Voluntary benefits: we give you the flexibility to choose from a range of voluntary benefits to suit you
  • Access to discounts/cashback with hundreds of participating retailers
  • Discounted treatment for your own pets at an IVC Evidensia practice
• Salary: Up to £36,000 pa DOE