Practice Manager

Hook Veterinary Centre; Hart; On-site; GBP 36,000; Full time

Job summary

A veterinary clinic in Hart is seeking an enthusiastic and confident Practice Manager to oversee both operational and business aspects of the practice. The ideal candidate will lead a dedicated team to ensure exceptional client and patient care while managing HR responsibilities and compliance. The clinic offers a competitive salary of up to £36,000 pa DOE, a generous annual leave package, and various employee benefits including private medical insurance and CPD support.

Benefits

6.6 weeks annual leave

Private Medical Insurance

£550 CPD allowance

Company pension scheme

Discounted treatment for pets

Qualifications

• Experience in practice management or a similar role.
• Ability to lead and motivate a team.
• Strong problem-solving skills.

Responsibilities

• Lead and support the practice team in daily operations.
• Handle HR responsibilities, including recruitment and staff development.
• Manage client complaints and high safety compliance.

Skills

Leadership

HR Management

Client Communication

Compliance Management

Job description

Overview

Our clinic based in Hook seeks an enthusiastic and confident Practice Manager to join the team!

As our Practice Manager, you’ll play a vital role in both the operational and business aspects of the practice, ensuring exceptional client and patient care. Supported by our Clinical Director and Deputy Clinical Director, your day-to-day responsibilities will include:

Responsibilities

• Leading and supporting the practice team - fostering a positive and motivated work environment.
• Handling HR responsibilities, including payroll, recruitment, staff development, and absence management.
• Managing debt recovering processes and addressing client complaints professionally.
• Ensuring high safety compliance, supporting the team with protocols and risk assessments.

About us

Hook Vets is a thriving practice, which has expanded over the last 2 years and has exciting plans for the future. The practice is located in a small town in Hampshire with excellent road and rail links. We are situated within 5 minutes drive of the M3, J5, and 3-minute walk from Hook station, which is on the mainline to London Waterloo/ Southampton Central. We have a very loyal client base, with over 70% on our pet health club.

The practice is well equipped with digital x-ray, dental x-ray, Esaote MyLabX7 ultrasound, K-Laser and in house IDEXX lab. We are currently planning our move to a new purpose-built building.

Benefits and development

• Work-life balance
• 6.6 weeks annual leave, inclusive of bank holidays
• Additional holiday entitlement for your birthday
• Private Medical Insurance
• Employee Assistance Programme: 24/7 confidential helpline
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Initiatives focused on employee wellbeing
• £550 CPD allowance with 24 hours paid CPD leave pro rata
• Certificate support
• Learning and development opportunities via the IVC Evidensia Academy
• Access to Vetlexicon - our online encyclopaedia provider
• All our Vets & Nurses can apply for research funding
• Infection Prevention and Control Programme
• Quality Improvement Programme
• VDS cover
• RCVS fees
• Company pension scheme. IVC Evidensia will make a contribution as well
• Cycle to Work scheme and Green Cars Scheme, subject to eligibility criteria
• Voluntary benefits: choose from a range of voluntary benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers
• Discounted treatment for your own pets at an IVC Evidensia practice
• Up to £36,000 pa DOE