Practice Manager

British Veterinary Association; Hart; On-site; GBP 30,000 - 36,000; Full time

Job summary

A local veterinary practice in Hook is seeking an enthusiastic Practice Manager to oversee operational and business aspects of the practice. Responsibilities include leading the team, handling HR tasks, managing debt recovery, and ensuring compliance with safety protocols. The role offers a salary of up to £36,000 annually, depending on experience, along with a supportive work environment and comprehensive benefits.

Benefits

6.6 weeks annual leave

Private Medical Insurance

Employee Assistance Programme

CPD allowance

Company pension scheme

Discounted pet treatment

Qualifications

• Proven experience in a management role within a veterinary or healthcare setting.
• Strong organizational and communication skills.
• Ability to manage a team and foster a positive work environment.

Responsibilities

• Lead and support the practice team for optimal performance.
• Handle HR responsibilities including payroll and recruitment.
• Manage client complaints and debt recovery processes.
• Ensure compliance with safety protocols.

Skills

Leadership

HR management

Client relations

Safety compliance

Job description

Our clinic based in Hook seeks an enthusiastic and confident Practice Manager to join the team!

Role Overview

As our Practice Manager, you’ll play a vital role in both the operational and business aspects of the practice, ensuring exceptional client and patient care. Supported by our Clinical Director and Deputy Clinical Director, your responsibilities will include:

1. Leading and supporting the practice team to foster a positive and motivated work environment.
2. Handling HR responsibilities, including payroll, recruitment, staff development, and absence management.
3. Managing debt recovery processes and addressing client complaints professionally.
4. Ensuring high safety compliance and supporting the team with protocols and risk assessments.

About Hook Vets

Hook Vets is a thriving practice that has expanded over the last 2 years with exciting future plans. Located in Hampshire with excellent road and rail links, including proximity to the M3 and Hook station, our practice boasts a loyal client base, with over 70% enrolled in our pet health club.

Our facilities include digital x-ray, dental x-ray, Esaote MyLabX7 ultrasound, K-Laser, and in-house IDEXX lab. We are planning to move to a new purpose-built building soon.

Our Commitment to Our People

We value our team and invest in their wellbeing and development. Benefits include:

• Work-life balance with 6.6 weeks annual leave, including bank holidays and additional birthday leave.
• Private Medical Insurance and Employee Assistance Programme.
• Enhanced family-friendly policies and employee wellbeing initiatives.
• £550 CPD allowance, paid CPD leave, and access to learning resources.
• Support for professional memberships and research funding.
• Company pension scheme, cycle to work, Green Cars Scheme, and other voluntary benefits.
• Discounted pet treatment at our practices.

Salary up to £36,000 per annum depending on experience.