Practice Manager

Burgh Recruitment Ltd; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Bonus structure

Benefits

Job summary

St. James's Place plc's appointed representative office in London seeks a focused Practice Manager to oversee daily operations, ensuring high standards of client service, regulatory compliance and team performance.

The role supports Financial Advisors by handling non-advisory tasks, enabling them to focus on client relationships and financial planning, in a supportive environment with growth opportunities. Location: Lombard Street, London City.

Qualifications

• Experience in Financial Services in a private client environment.
• SJP experience preferred.
• Excellent literacy and numeracy; working knowledge of admin, communications, marketing and events.
• Ability to create intelligent data and use it for analysis and marketing.

Responsibilities

• Coordinate team workflow to optimise output and collaboration.
• Set weekly priorities and distribute workload; conduct 1-1s to support performance.
• Liaise with advisers, providers and admin centres to progress cases.
• Support admin team to ensure processes meet Practice and regulatory standards.
• Coordinate client and third-party communications and provide regular updates.
• Track leads, referrals and pipeline activity in Salesforce.
• Engage with clients and develop relationships.
• Submit suitability reports and process applications when required.

Skills

Financial services experience

Leadership

Salesforce experience

Tools

Salesforce

LinkedIn

AI tools

Job description

Practice Manager

Location: Lombard Street, London City

Salary: Up to £45,000 + plus bonus structure & benefits

Working as part of the team at an Appointed Representative of St. James's Place Plc.

We are looking for a focused individual to join this growing team. The Practice Manager is responsible for overseeing the daily operations of this successful wealth management office to ensure high standards of client service, regulatory compliance, operational efficiency, and team performance.

This role supports the Financial Advisors by managing non-advisory business functions, enabling them to focus on client relationships and financial planning.

This is an opportunity to grow in a supportive and nurturing environment, build further qualifications, and be rewarded for demonstrating hard work and positive results.

The Role: Practice Manager

The role will encompass all operational aspects of the business, positively contributing to team strategy, shaping its direction and promoting a fun working environment

• Co-ordinate team workflow to optimise output and drive the team forward by promoting efficient collaborative working
• Set weekly priorities, distribute workload, and conduct regular 1-1s to support performance management and ensure the support team maintains & develops it's productivity
• Liaise with advisers, providers, and administration centres to progress cases to completion
• Supporting the admin team to ensure business processes are adhered to in line with Practice and regulatory standards - maximise the PQS and productivity metrics
• You will coordinate communication with clients and third-party providers and deliver regular updates to the Advisors
• Track leads, referrals, and pipeline activity in Salesforce across the business
• Engage with clients and develop strong working relationships
• When required complete suitability reports, process applications and submit advice sets

What are we looking for in you: Practice Manager

• Experience in Financial Services in a private client environment is essential, SJP experience would be preferred.
• Excellent literacy and numeracy, a working knowledge of technical administration, communications, marketing and events
• Ability to create intelligent data and use it for analysis and marketing purposes
• Strong organisational & leadership skills with excellent attention to detail
• A self-starter with the ability to work independently and lead people
• Confident communicator, independent thinker with a passion for administration
• Relevant experience using Salesforce, LinkedIn, AI, comms & technology tools

St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base.

SJP has funds under management in excess of £240.8bn. This business is well established and highly successful.

Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice.