Business Manager – Wealth Management (SJP Experience)

RGH-Global Ltd; Greater London; Hybrid; GBP 40,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Competitive pension scheme

Private medical insurance

Employee Assistance Programme

Job summary

RGH-Global Ltd seeks an experienced Business Manager to support a Senior Wealth Manager in a Wealth Management team. The role covers new business, case management, client servicing, and reporting within a St. James's Place partner practice.

Hybrid Central London working with a salary of £40,000–£47,000 plus bonus depending on experience. The ideal candidate will have SJP experience and strong governance, reporting and client-service skills.

Qualifications

• Previous experience within an SJP Partner Practice is essential.
• Strong financial services administration and case management experience.
• Knowledge of pensions, investments, protection, drawdown and encashments.

Responsibilities

• Manage new business cases from submission to completion and monitor progress.
• Provide client servicing for withdrawals and pension drawdowns, and handle queries.
• Prepare monthly forecasts, trackers and reports to monitor performance and costs.

Skills

SJP Experience

Wealth management

Case management

Client servicing

Pensions & investments

Excel

Attention to detail

Communication

Proactive ownership

Education

Diploma in Regulated Financial Planning

Tools

Excel

Job description

Business Manager – Wealth Management (SJP Experience)

Location:Central London – Hybrid workingSalary:£40,000 – £47,000 + Bonus, depending on experienceContract:Permanent, full-time

The Opportunity

An excellent opportunity has arisen for an experienced Business Manager to join a successful and growing Wealth Management team, providing operational, technical and administrative support to a Senior Wealth Manager. Previous experience within a St. James's Place (SJP) Partner Practice is essential. This is a varied role covering new business, case management, client servicing, financial planning support, business reporting and team oversight. The successful candidate will play a key role in ensuring cases progress efficiently, clients receive a high level of service and the wider team operates effectively. The role would suit someone currently working as a Business Manager, Senior Associate, Wealth Manager's Associate, Wealth Management Administrator or Paraplanner within an SJP Partner Practice.

Key Responsibilities

New Business & Case Management

• Manage and drive new business cases from submission through to completion.
• Monitor cases and proactively resolve delays or administrative issues.
• Liaise with SJP, clients and external providers to obtain outstanding information and progress cases.
• Coordinate with outsourced paraplanning partners where required.
• Review suitability letters and documentation prior to submission.
• Manage Defined Benefit/Final Salary pension cases and non-transfer proposals.
• Ensure cases are accurately recorded and progressed within required timescales.

Client Servicing

• Manage withdrawals, encashments and pension drawdown cases.
• Respond to client queries and ensure outstanding actions are followed up promptly.
• Coordinate annual client review meetings.
• Support the Senior Wealth Manager in maintaining strong client relationships and a high level of service.

Business Management & Reporting

• Prepare monthly business forecasts and projections.
• Monitor turnover and ensure business is recorded correctly.
• Maintain business trackers and monitor pipeline and issued business.
• Assist with analysis of business performance and costs.
• Identify opportunities to improve processes and team efficiency.

Financial Planning Support

• Provide paraplanning support where required across new investment, pension, protection and wider financial planning cases.
• Assist with investment transfer analysis and transfer proposals.
• Support with Inheritance Tax, EIS, VCT and protection cases.
• Prepare cash-flow models and assist with client review documentation.

Team & Business Development

• Support and train junior team members and Associates.
• Share best practice and provide day-to-day guidance where required.
• Assist with business development projects and analysis of the existing client bank.
• Identify opportunities to improve processes, technology and operational efficiency.
• Work with internal and external partners to enhance service delivery.

About You

We are looking for an experienced Wealth Management professional with strong knowledge of SJP processes and the ability to manage cases effectively from submission through to completion.

Essential Experience

• Previous experience within an SJP Partner Practice.
• Strong financial services administration and case management experience.
• Good knowledge of pensions, investments, protection, drawdown and encashments.
• Experience with Defined Benefit/Final Salary pension cases.
• Working knowledge of paraplanning and financial planning processes.
• Excellent organisational skills and attention to detail.
• Confident communicating with clients, advisers and external providers.
• Strong Excel skills and experience managing business trackers or reporting.
• A proactive approach with the ability to take ownership and resolve issues.
• Experience supporting or mentoring junior colleagues.

Desirable

• Level 4 Diploma in Regulated Financial Planning or working towards it.
• Previous paraplanning experience.
• Knowledge of FE Analytics and Voyant.
• Experience with cash-flow modelling.
• Business development, client-bank analysis or process improvement experience.

What's on Offer?

• £40,000 – £47,000 + bonus, depending on experience.
• Hybrid working.
• Competitive pension scheme.
• Funded private medical insurance.
• Employee Assistance Programme and financial wellbeing support.
• Monthly early-finish initiative.
• Daily office breakfast.
• Regular team socials.
• Christmas office closure.