Practice Manager

HCA Healthcare UK; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in London is seeking a Practice Manager to oversee daily operations at the Institute of Sport, Exercise and Health (ISEH). The ideal candidate will have prior managerial experience in private healthcare, strong leadership skills, and excellent communication abilities. This role is full-time with hybrid working options and offers competitive salary and comprehensive benefits.

Benefits

25 days holiday per year

Private Healthcare Insurance

Pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Staff discounts

Qualifications

• Experience in private healthcare is essential.
• Significant understanding of medical terminology is required.
• Experience in Colorectal and/or Sports injury/Orthopaedics is preferred.

Responsibilities

• Oversee daily practice operations and manage staff.
• Ensure smooth operation and highest customer service levels.
• Consult on practice operations, problem-solving, and improvements.
• Perform routine inspections to ensure policies are followed.

Skills

Practice Managerial experience

Understanding of medical terminology

Strong leadership skills

Excellent communication skills

Attention to detail

Computer literacy

Job description

Overview

Job Title: Practice Manager
Location: Institute of Sport, Exercise and Health (ISEH), Tottenham Court Road
Hours: 37.5 hours per week, full time
Shifts: 9-5 / 10-6
Contract: Permanent
Hybrid: 1-2 days per week (after probation)
Salary: Competitive

We’re looking for a Practice Manager to join our team based at ISEH. You will oversee all day-to-day business operations of the Practice, ensure patients receive support throughout their end-to-end journey, manage staff, and work with consultants to ensure resources are available for appropriate patient care.

At HCA UK, our guiding vision is the care and improvement of human life. We aim to deliver exceptional care to our patients and to be a supportive, purpose-driven team.

What you'll do

• Oversee daily practice operations, including management of medical secretaries and supervision of receptionists, appointment scheduling, billing procedures, debt collections, and clinical letters.
• Ensure the smooth running of the practice and the highest levels of customer service to patients and consultants.
• Consult with the clinic manager, supervisors, and staff on practice operations, problem solving, and service improvement.
• Perform routine inspections of the practice to ensure policies and procedures are followed.

What you'll bring (Qualifications & Experience)

• Previous Practice Managerial experience is essential, ideally in private healthcare.
• Significant understanding of medical terminology.
• Experience in Colorectal and/or Sports injury/Orthopaedics is preferred.
• Strong leadership and organisational skills.
• Excellent communication skills and strong attention to detail.
• Computer literacy.

Why HCA UK

HCA UK is a leading healthcare provider with a history of expanding treatment options, technology, and facilities. We offer opportunities for career progression through internal and external courses, and we prioritise the wellbeing of our people.

Benefits

• 25 days holiday per year (plus bank holidays), with option to buy or sell leave.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution increasing with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one and enhanced maternity/paternity pay.
• Staff discounts and a comprehensive range of flexible benefits.

Culture and Values

We celebrate diverse perspectives and experiences. Our four core values are: Unique and Individual; Kindness and Compassion; Honesty, Integrity and Fairness; Loyalty, Respect and Dignity.