Practice Manager

Integrated Care System; Great Yarmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Great Yarmouth seeks a Practice Manager to oversee operations and enhance service delivery. The role involves leading a large team, ensuring compliance with NHS standards, and fostering a supportive environment for staff and patients alike.

Qualifications

• Educated to degree level in healthcare or business.
• AMSPAR qualification preferred.
• Prior NHS or primary care experience required.

Responsibilities

• Lead and manage daily operations and staff.
• Implement policies and ensure compliance with HR legislation.
• Coordinate service contracts and manage procurement.

Skills

Leadership

Communication

Problem Solving

Strategic Thinking

Time Management

Team Building

Education

A Level Standard

Degree in Healthcare or Business

AMSPAR Qualification

Job description

We have an exciting opportunity for a Practice Manager to join our forward thinking practice. We have 2 GP Partners, 4 Salaried GPs and we are looking to expand our team. We are a total triage practice using Footfall for all of our appointment requests. We have capped numbers per day and our clinical staff book their own appointments in line with their judgement of the patients condition. You will manage your own workload in a way that suits you. You will be supported by our large team of ANPs, nurses, HCAs, Home visiting team, Pharmacy team, Administrators and Receptionists. Our Senior Management Team consists of an Assistant PM, a Reception Manager and a Finance Manager.

Main duties of the job

To lead and manage the operations of The Millwood Partnership ensuring strategic and operational delivery of services across operations, HR, finance, digital systems, estates, governance and workforce planning. The Practice manager is a key member of the senior leadership team, contributing to strategic development, innovation, service delivery and maximising income streams.

About us

The Millwood Partnership is based in Bradwell and is the lead practice for Gorleston PCN. We have a 20,000 list size and a wide ranging demographic. Millwood is a great place to work, with a supportive atmosphere from all of our teams. We encourage innovation and support new ways of working with our total triage system. We are passionate about the future of Primary care and embrace forward thinking.

Job responsibilities

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

Functional management of all clinical and administrative staff

Direct line management of the following staff: Assistant Practice Manager, Reception Manager, Finance Manager, Systems IT Manager and Salaried GPs.

Managing the recruitment and retention of staff;

Establishing, reviewing and regularly updating job descriptions and person specifications

Implementing and embedding an effective staff appraisal process

Implementing effective systems for the resolution of disciplinary and grievance issues

Maintaining an effective overview] and ensuring compliance with HR legislation

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Ensuring the organisation has appropriate insurance cover

Developing, implementing and embedding an efficient business resilience plan (BRP)

Managing contracts for services i.e., cleaning, gardening, window cleaning etc.

Managing the procurement of organisation equipment, supplies and services

Coordinating the reviewing and updating of all organisation policies and procedures

Leading change and continuous improvement initiatives; coordinating all projects within the organisation

Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

Ensuring the team reach QOF targets (supported by the nursing and administrative leads)

Adopting a strategic approach to the management of all patient services matters

Developing, implementing and embedding an effective communication strategy (internal and external)

Ensuring the organisation maintains compliance with its NHS contractual obligations

Actively encouraging and promoting the use of patient online services

Having an overview of the organisation and NHS choices websites

Liaising at external meetings as required

Marketing the practice appropriately

Supporting the management of the Patient Participation Group

Effectively supporting the management of all complaints in line with current legislation and guidance

The management of the premises, including health and safety aspects such as risk assessments and mandatory training

Managing the organisation IT system, delegating staff to act as administrators

Ensuring compliance with IT security and IG

Coordinating the organisation diary, ensuring meetings are scheduled appropriately

Deputise for the partners at internal and external meetings

Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders

Person Specification

Qualifications

• Education to a minimum "A" Level Standard
• Educated to degree level in healthcare of business
• AMSPAR Qualification

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development.
• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• NHS/primary care general practice experience
• Relevant health and safety experience

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a 'solutions' focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to drive and deliver change effectively
• Flexibility to work outside of core office hours
• Maintain confidentiality at all time
• Full UK Driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.