Practice Manager

Salus Medical Services; Farnborough; On-site; GBP 40,000 - 55,000; Full time

Job summary

A healthcare services provider in Farnborough is seeking an experienced Practice Manager to oversee daily operations, manage staff, and engage with stakeholders. The ideal candidate will ensure efficient systems, patient satisfaction, and compliance with healthcare standards. Prior experience in managing healthcare practices is essential. This role offers a significant opportunity for impact within the local healthcare community.

Qualifications

• Proven experience in managing healthcare practices.
• Strong ability to handle operational systems effectively.
• Experience in liaising with clinical teams and stakeholders.

Responsibilities

• Manage day-to-day operations of the practice.
• Review and optimize operational systems for efficiency.
• Develop and implement patient satisfaction initiatives.

Skills

Team leadership

Operational management

Financial performance optimization

Stakeholder engagement

Patient satisfaction management

Job description

We require an experienced Practice Manager to work with the board and the management team within Salus to manage and coordinate all aspects of the practices day-to-day business both operationally and strategically. This includes motivating and managing staff, being responsible for the clinical and administration rotas, optimizing efficiency and financial performance alongside the finance team, and ensuring the practice achieves its long-term strategies.

The practice manager will be required to build relationships with key stakeholders including the PCN and the ICB, to ensure delivery of a high quality, value for money service for the patients.

Main duties of the job

Review and ensure that all operational systems, including the telephone system, appointments system, messages, visits, results, prescribing systems, access, incoming mail, scanning, etc. function at an optimum level all times.

Ensure the summarising of clinical information on to the patient medical records and summarising of notes is kept up to the necessary levels.

Ensure the correct registration and deduction of patient records in line with recommended procedures.

Liaise with the clinicians regarding systems for the management of information systems to and from patients.

Ensure systems under the Quality and Outcome Framework (organisational and clinical) are managed and meet the required standard.

Approve and help to implement enhanced services and other contractual services.

Liaise with relevant patient forums and develop the Patient Participation Group.

Embrace links with other healthcare providers and social services as laid out in the Governments plans to develop a patient-led NHS.

Ensure health promotion campaigns targeted to relevant groups.

Develop child and family-friendly policies.

Review patient satisfaction surveys.

Manage patient complaints, either informal or formal, using the practices in-house complaints procedure.

Ensure significant event audits and learning plans.

Ensure patient information is up-to-date and available, such as the practice brochure, patient newsletter, and patient leaflets.

Salus is a GP Federation which was formed by the local GP practices within North East Hampshire and Farnham. This Includes practices located in Aldershot, Farnborough, Fleet, Farnham & Yateley. We hold several contracts supporting primary care to deliver services on behalf of those practices, helping them work better together and with other healthcare providers leading to improved patient services and developing new ones due to constant changes in the Primary Care environment. We are seeking an experienced Practice Manager to join our team.

We also assist practices with admin, operational and HR support and facilitate shared learning across localities. By engaging with the public, we also help ensure that services are designed and developed with patient and public involvement.

The staff at Salus Medical Services have a wealth of experience working in general practice and therefore a good understanding of the opportunities and challenges faced.