Practice Manager

NHS; Cirencester; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading NHS practice in Cirencester is seeking a dedicated Practice Manager to oversee daily operations and ensure quality service delivery. The role encompasses business planning, staff management, and compliance with NHS regulations, offering a competitive salary of £50,000 to £60,000 per annum.

Qualifications

• Experience of working in a healthcare setting is essential.
• Experience of managing large multidisciplinary teams is required.

Responsibilities

• Overseeing the day-to-day operations of the organisation.
• Managing recruitment and retention of staff.
• Ensuring compliance with HR legislation.

Skills

Excellent communication skills

Strong IT skills

Excellent leadership skills

Ability to prioritise

Problem solving skills

Time management

Education

Good standard of education with excellent literacy and numeracy skills

Educated to degree level in healthcare or business

Job description

Job Summary

Practice managers are vital to the successful running of GP surgeries. You'll manage the business and operational aspects of the surgery, making sure that patients are at the centre.

A general practice (GP) surgery is a patient's first and most frequent point of contact with the NHS and you'll be responsible for its smooth running.

To manage and coordinate all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting ED&I (Equality, Diversity and Inclusion), SHEF (Safety, Health, Environment and Fire), quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.

Main duties of the job

• business planning
• handling financial systems for the practice, including payroll
• selecting, training and supervising non-clinical staff
• developing and supervising appointment systems that work well for patients and clinicians
• ensuring accurate records are kept, and liaising with local health organisations
• developing strategies for the practice on issues such as computer systems and security, expanding or changing services, and long-term services
  
  

About Us

Rendcomb Surgery is a well-established family friendly practice in a small village in the beautiful Cotswolds.

With a list size of 4,900, and growing, we are a rural, small and friendly practice with appreciative patients who rate us highly on access and the quality of their care

Excellent administrative team, with a low staff turnover.

Why Rendcomb?Take a look at our website: www.rendcombsurgery.co.uk

Details

Date posted

26 June 2025

Pay scheme

Other

Salary

£50,000 to £60,000 a year

Contract

Permanent

Working pattern

Flexible working

Reference number

A0201-25-0001

Job locations

Rendcomb

Cirencester

Gloucestershire

GL7 7EY

Job Description

Job responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager Is Responsible For:

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
• Functional management of all clinical and administrative staff
• Direct line management of the following staff: Administration Manager, Dispensary Manager, Practice Nurses and salaried GPs
• Managing the recruitment and retention of staff; developing, implementing and embedding an effective succession plan
• Key liaison with Primary Care Network and the PCN Manager
• Ensuring that all staff undertake a robust induction process, including staff employed via ARRS
• Establishing, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed
• Implementing and embedding an effective staff appraisal process
• Implementing effective systems for the resolution of disciplinary and grievance issues
• Maintaining an effective overview of and ensuring compliance with HR legislation
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners
• Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented
• Briefing partners on all financial matters, including forecasting
• Managing and processing partners drawings, PAYE and pensions for practice staff
• Ensuring the organisation has appropriate insurance cover
• Developing, implementing and embedding an efficient business resilience plan (BRP)
• Managing contracts for services, i.e., cleaning, gardening, etc.
• Managing the procurement of organisation equipment, supplies and services
• Coordinating the reviewing and updating of all organisation policies and procedures
• Leading change and continuous improvement initiatives; coordinating all projects within the organisation
• Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)
• Ensuring the team reaches QOF targets
• Adopting a strategic approach to the management of all patient services matters
• Developing, implementing and embedding an effective communication strategy (internal and external)
• Ensuring the organisation maintains compliance with its NHS contractual obligations
  
  

aa. Actively encouraging and promoting the use of patient online services

bb. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

cc. Maintaining the organisation and NHS choices websites

dd. Liaising at external meetings as required

ee. Marketing the practice appropriately

ff. Management of the Patient Participation Group

gg. Effectively managing all complaints in line with current legislation and guidance

• The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training
  
  

hh. Managing the organisation IT system, delegating staff to act as administrators

ii. Ensuring compliance with IT security and IG

jj. Coordinating the organisation diary, ensuring meetings are scheduled appropriately

Job Description

Job responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager Is Responsible For:

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
• Functional management of all clinical and administrative staff
• Direct line management of the following staff: Administration Manager, Dispensary Manager, Practice Nurses and salaried GPs
• Managing the recruitment and retention of staff; developing, implementing and embedding an effective succession plan
• Key liaison with Primary Care Network and the PCN Manager
• Ensuring that all staff undertake a robust induction process, including staff employed via ARRS
• Establishing, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed
• Implementing and embedding an effective staff appraisal process
• Implementing effective systems for the resolution of disciplinary and grievance issues
• Maintaining an effective overview of and ensuring compliance with HR legislation
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners
• Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented
• Briefing partners on all financial matters, including forecasting
• Managing and processing partners drawings, PAYE and pensions for practice staff
• Ensuring the organisation has appropriate insurance cover
• Developing, implementing and embedding an efficient business resilience plan (BRP)
• Managing contracts for services, i.e., cleaning, gardening, etc.
• Managing the procurement of organisation equipment, supplies and services
• Coordinating the reviewing and updating of all organisation policies and procedures
• Leading change and continuous improvement initiatives; coordinating all projects within the organisation
• Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)
• Ensuring the team reaches QOF targets
• Adopting a strategic approach to the management of all patient services matters
• Developing, implementing and embedding an effective communication strategy (internal and external)
• Ensuring the organisation maintains compliance with its NHS contractual obligations
  
  

aa. Actively encouraging and promoting the use of patient online services

bb. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

cc. Maintaining the organisation and NHS choices websites

dd. Liaising at external meetings as required

ee. Marketing the practice appropriately

ff. Management of the Patient Participation Group

gg. Effectively managing all complaints in line with current legislation and guidance

• The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training
  
  

hh. Managing the organisation IT system, delegating staff to act as administrators

ii. Ensuring compliance with IT security and IG

jj. Coordinating the organisation diary, ensuring meetings are scheduled appropriately

Person Specification

Skills

Essential

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
  
  

Desirable

• Clinical system user skills
  
  

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
  
  

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
  
  

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification
• AMSPAR qualification
  
  

Experience

Essential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
  
  

Desirable

• NHS/primary care general practice experience
• Relevant health and safety experience
  
  

Person Specification

Essential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
  
  

Desirable

• NHS/primary care general practice experience
• Relevant health and safety experience
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rendcomb Surgery

Address

Rendcomb

Cirencester

Gloucestershire

GL7 7EY

Employer's website

https://www.rendcombsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rendcomb Surgery

Address

Rendcomb

Cirencester

Gloucestershire

GL7 7EY

Employer's website

https://www.rendcombsurgery.co.uk/ (Opens in a new tab)

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