Practice Manager

Grange Medical Centre; Bradford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A well-established GP practice in Bradford seeks a Practice Manager to oversee daily operations, manage personnel, and ensure regulatory compliance. This senior role demands strong leadership qualities and a background in healthcare management, along with the ability to develop strategies that enhance patient experience. The position offers flexible working arrangements and a supportive environment.

Qualifications

• Management experience in a healthcare or NHS setting.
• Strong leadership and team-building skills.
• Ability to manage change and problem-solve effectively.
• Familiarity with primary care regulations and systems.

Responsibilities

• Lead day-to-day operations across multiple practice sites.
• Develop and implement long-term strategies to optimise practice performance.
• Oversee human resources including recruitment and training.
• Manage the practice's financial performance and compliance.

Skills

Good interpersonal skills

Problem solving

Communication skills

Leadership skills

Team-building

Financial management

HR management

Change management

Education

Degree in healthcare or business management

AMSPAR Diploma in Primary Care Management

Masters in Business Administration

Tools

System One

Job description

Main duties of the job

Key Responsibilities:

• Lead day-to-day operations across multiple practice sites which includes managing appointment systems, IT infrastructure, and administrative workflows.
• Develop and implement long-term strategies to optimise practice performance, enhance patient experience, and align with NHS priorities. This involves leading on service development projects, such as the implementation of new digital tools or extended access services.
• Oversee all aspects of human resources, including recruitment, induction, training and performance management.
• Manage the practices financial performance, including budget setting, financial forecasting, payroll, bookkeeping, and reporting.
• Ensure the practice maintains full compliance with all regulatory standards, including CQC inspections, NHS contracts, and clinical governance frameworks. You will lead on continuous quality improvement initiatives, audits, and the development of clinical policies and procedures.
• Work collaboratively with our Primary Care Network (PCN) and Integrated Care Board (ICB) to deliver on local and national healthcare goals. You will represent the practice in external meetings and work to build strong relationships with key stakeholders.
• Oversee the management of premises and facilities across all sites, including health and safety, procurement, and risk management to ensure a safe and welcoming environment for patients and staff.

About us

We are a well-established, friendly, and forward-thinking GP practice located in Bradford, serving a diverse population of approximately 13,000 patients. Due to our current Practice Manager reducing her working hours, we are seeking an enthusiastic and capable Practice Manager to join our team and support the leadership and smooth running of the practice.

This is a fantastic opportunity for someone looking to take the next step in their management career or an experienced manager seeking a dynamic and supportive working environment.

Job responsibilities

Operational Leadership: Lead day-to-day operations across multiple practice sites, ensuring all processes are efficient and patient-focused. This includes managing appointment systems, IT infrastructure, and administrative workflows to meet the needs of a diverse patient population.

Strategic Development: Develop and implement long-term strategies to optimise practice performance, enhance patient experience, and align with NHS priorities. This involves leading on service development projects, such as the implementation of new digital tools or extended access services.

Human Resources: Oversee all aspects of human resources, including robust recruitment, induction, training, and performance management. The role will involve promoting staff wellbeing, fostering a positive work culture, and ensuring all teams are well-supported to deliver high-quality care.

Financial Management: Manage the practices financial performance, including budget setting, financial forecasting, payroll, bookkeeping, and reporting. You will be responsible for ensuring financial stability and identifying opportunities for cost-effective improvements.

Quality and Governance: Ensure the practice maintains full compliance with all regulatory standards, including CQC inspections, NHS contracts, and clinical governance frameworks. You will lead on continuous quality improvement initiatives, audits, and the development of clinical policies and procedures.

Partnership and Collaboration: Work collaboratively with our Primary Care Network (PCN) and Integrated Care Board (ICB) to deliver on local and national healthcare goals. You will represent the practice in external meetings and work to build strong relationships with key stakeholders.

Facilities and Premises: Oversee the management of premises and facilities across all sites, including health and safety, procurement, and risk management to ensure a safe and welcoming environment for patients and staff.

Person Specification

Knowledge and skills

• Good interpersonal, problem solving and communication skills
• Familiarity with requirements to achieve and maintain contractual and regulatory compliance.

Experience

• Management experience (ideally in a healthcare or NHS setting)
• Strong leadership and team-building skills
• Financial and HR management experience
• Ability to manage change and problem-solve effectively
• Knowledge of primary care regulations and systems
• Experience using System One
• Familiarity with requirements to achieve and maintain contractual and regulatory compliance.

Qualifications

• Relevant qualifications such as a degree in healthcare or business management, or the AMSPAR Diploma in Primary Care Management are highly desirable.
• Educated to Masters in Business Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time, Part-time, Job share, Flexible working