Practice Manager

Integrated Care System; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare provider seeks a highly motivated Practice Manager for two sites in Birmingham. This senior leadership role involves overseeing the operational and administrative functions of the practice, working closely with GP partners to enhance profitability, efficiency, and patient care. The ideal candidate will possess strong financial management skills and a passion for delivering high standards of care, alongside a relevant postgraduate qualification.

Benefits

NHS pension

Employee benefits scheme

Salary sacrifice car scheme

Supportive working environment

On-site parking

Annual leave

Company pension

Qualifications

• Experience in a high-pressure and customer-focused environment.
• Experience in General Practice with knowledge of NHS operations.
• Confident, driven, flexible, and organized.
• Ability to multitask and work to deadlines.

Responsibilities

• Oversee administrative and operational aspects of the practice.
• Lead recruitment and ensure staff compliance with laws.
• Manage staff, finances, and resources effectively.

Skills

Excellent IT Skills

Personal and communications skills

Understanding of finance and HR systems

Education

Post Graduate Qualification in Business Management / Leadership / CIPD

Tools

Microsoft Office

System One

Job description

We are seeking a highly motivated Practice Manager to join ourteam at Church Road Surgery. We operate out of two sites and provide primarycare services to over 11,000 patients.

This a senior leadership role with responsibility foroverseeing the administrative and operational aspects of a general medicalpractice. You will be required to work closely with the GP partners to createand drive forward opportunities for profitability, efficiency, and enhancedpatient care.

You will be managing staff, finances, and resources to ensurethe smooth functioning of the practice, while maintaining compliance withhealthcare regulations. You will be expected to work collaboratively and buildrapport with external stakeholders.

The ideal candidate will have astrong interest in financial management, running a business and be passionateabout delivering a high standard of care.

You will have the optional benefits of NHS pension, anemployee benefits scheme, a salary sacrifice car scheme, peer support fromother managers, and a supportive working environment.

Main duties of the job

Strategic Management and Planning

Human Resources

Organisational

Information Management and Technology

Confidentiality

Health & Safety

About us

Church Road Surgery and Tile Cross Surgery serve the Sheldon and Tile Cross areas in Birmingham with just over 11,000 patients. They are part of Our Health Partnership and offer the below benefits for employees:

• Annual leave
• Company pension
• On-site parking

Job responsibilities

Strategic Management and Planning

Strategically lead and manage the practice

Develop and maintain the practice business strategy; identify opportunities for improved structure and division of workload where appropriate

Monitor and evaluate performance of the practice team against strategic and financial objectives

Develop and maintain effective communication within the practice, across the PCN and with relevant outside agencies such as ICB, NHSE, Hospital Trusts etc.

Provide management representation and contribution to the Primary Care Network

Evaluate estates; managing the development and expansion plans of staffing and services for the surgery's population and PCN services

Develop and manage the practice budget, including revenue and expenses.

Develop forecasts to present to partners to help manage cash flow.

Complete finance submissions on a regular basis and ensure bank reconciliations are undertaken monthly and submitted to accountants.

Ensure staff salaries, pension payments and end of year finance submissions are submitted in a timely manner.

Manage income and expenditure contracts, ensuring all invoicing and payments to suppliers are made on time.

Human Resources

Develop a staff retention strategy and deliver a general personnel management approach

Lead the recruitment of staff to ensure the service delivery is met; monitor skill-mix and deployment of staff

Ensure that all staff are compliant with employment laws.

Oversee staff induction and training; ensure that all staff are adequately trained to fulfil their role

Arrange temporary staff when needed, ensuring full compliance with employment legislation and keeping a full audit trail

Develop and implement annual staff appraisals in keeping appropriate records and monitoring system

Provide leadership, support and mentoring to staff, both as individuals and as team members

Managing or overseeing rotas and cover for annual leave, sickness and other absences

Implement effective systems for the resolution of disputes and grievances, including undertaking disciplinary procedures as required

Keep abreast of changes in employment legislation

Arrange and attend staff meetings

Ensure all staff keep up to date with mandatory training requirements

Organisational

• Lead on CQC compliance, alongside partners and other individuals with lead roles
• Lead on all aspects of health and safety across the organisation, reviewing and maintaining health & safety policies and procedures, carrying out risk assessments as necessary and keep abreast of current legislation
• Ensure that the practice has adequate disaster recovery procedures in place
• Develop practice protocols and procedures, review and update as required
• Manage high standards of practice cleanliness adhering to infection control standards
• Manage the procurement of practice equipment, supplies and maintenance services within target budgets
• Oversee complaints and liaise with the Complaints Lead GP as appropriate
• Investigate incidents/accidents and organise significant event analyses when appropriate
• Ensure GDPR compliance and manage information security risks.
• Ensure appropriate insurance cover is in place.
• Arrange appropriate maintenance for practice equipment
• Adopt a strategic approach to the development and management of patient services
• Ensure service development and delivery is in accordance with local/national guidelines and contractual obligations.
• Maintain registration policies and monitor patient turnover and capitation
• Oversee and develop the practices medicines management systems
• Oversee, develop and manage an effective appointments system
• Monitor and manage practice performance against patient access and demand targets
• Develop and implement an effective complaints management system
• Manage the patient participation group

Information Management and Technology

Ensure compliance of Information Governance regulations

Evaluate and plan practice IT implementation and modernisation

Keep abreast of the digital age of health care and the latest development in primary care IT including NHSE Digital initiatives, systems, and software

Motivate, support, and monitor staff in the use of IT; oversee IT training

Ensure that the practice has effective IT data security, back-up, maintenance, and disaster recovery plans in place

Maintain the practice website

Confidentiality

• Maintain strict confidentiality for patients, relatives, staff, partners and the business.
• Only divulge information to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Implement and lead on health, safety and security for the practice, staff, patients, and ones self; develop and implement the health and safety manual and other related policies.

On occasions, be on-call for any out of hours issues with the building and estates

Ensure job holders across the practice adhere to their individual responsibilities for infection control and health and safety, & delegate responsibilities where appropriate.

Maintain knowledge of health, safety and infection control statutory and best practice guidelines

Identify risks involved in work activities and undertaking such activities in a way that manages the risk across the business

Actively identify, report, and correct health and safety hazards and infection hazards immediately when recognised

Routine management of own team, team areas, and maintenance of workspace standards

Demonstrate due regard for safeguarding and promoting the welfare of vulnerable adults and children

This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder.

Person Specification

Qualifications

• Post Graduate Qualification in Business Management / Leadership / CIPD

Personal Qualities

• Confident
• Driven
• Flexible approach
• Calm
• Organised
• Easily builds rapport with others Quick learner

Knowledge and Skills

• Have very good personal and communications skills
• Excellent IT Skills and understanding of Microsoft office.
• Understanding of finance and HR systems and processes.
• Experience of working within a multidisciplinary team
• Know how NHS and General Practice works in the UK
• Experience of using clinical systems (System One ideally)

Experience

• Experience of working in a high pressure environment
• Experience of working in a customer focused environment
• Experience of working to deadlines and multitasking
• Experience of working in General Practice
• Experience of delivering to targets
• Experience of running a small to medium enterprise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.