Practice Manager

Integrated Care System; Ashton-under-Lyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare management organization is seeking an experienced GP Practice Manager to oversee operations across multiple sites in Greater Manchester. This role will involve staff management, ensuring compliance with CQC standards, financial oversight, and enhancing patient experience. The ideal candidate will have significant experience in healthcare management and relevant qualifications, and will play a vital role in the growth and efficiency of the practice.

Qualifications

• Proven experience as a Practice Manager in a healthcare setting.
• Experience in leading and managing multidisciplinary teams.
• Familiarity with CQC compliance and policy management.

Responsibilities

• Proactively identify and resolve operational issues.
• Support a team of administrative and clinical staff.
• Maintain up-to-date policies for CQC compliance.

Skills

Leadership

Staff training

Financial management

CQC compliance

Customer service

Process improvement

Education

Relevant management qualification (e.g. ILM, AMSPAR)

Educated to degree level or equivalent experience

Tools

EMIS

SystmOne

Microsoft Office

Job description

Are you an experienced and motivated GP Practice Manager looking for your next challenge? We are looking for a multi-site manager for cross over, business growth and staff training. This is a fantastic opportunity to join a supportive environment where your expertise will be valued and your leadership will make a meaningful difference to staff and patient experience alike.

Main duties of the job

• CQC and Compliance
• Staff Training
• Business Growth
• Support with financial matters in the practice
• Support all sites for cross cover

About us

We are a friendly, diverse and broad team who cover 5 sites across Greater Manchester. You will be working alongside an experienced management team to support the growth of the business.

Job responsibilities

Operational Management:Proactively identify and resolve operational issues, streamline workflows, and implement best practices to enhance patient care and staff efficiency.

Staff Management and HR:Support a team of administrative and clinical staff. Manage training, , and performance reviews. Foster a positive working environment, ensure appropriate staffing levels, and handle HR matters in line with employment law and practice policies.

Regulatory Compliance (CQC & GDPR):Maintain up-to-date policies and procedures to ensure full compliance with Care Quality Commission (CQC) requirements, Information Governance (IG), and GDPR standards. Prepare for and lead on CQC inspections, audits, and internal reviews.

Finance and NHS Claims: Work closely with finance colleagues to monitor budgets, control costs, and ensure financial sustainability of the practice.

Patient Services and Experience:Ensure high standards of patient care and customer service. Handle patient complaints sensitively and in line with policy. Monitor patient feedback and implement improvements to enhance satisfaction and access.

Strategic Development:Work with GP Partners and the wider management team to develop and implement the practices strategic objectives. Identify opportunities for service development, efficiency gains, and quality improvement.

Person Specification

Experience

• Proven experience as a Practice Manager in a GP surgery or similar healthcare setting
• Experience in leading and managing multidisciplinary teams
• Experience in staff recruitment, training, and performance management
• Experience managing finances, NHS claims (e.g., QOF, Enhanced Services), and budgets
• Familiarity with CQC compliance, policy management, and inspection preparation
• Experience using clinical systems (e.g., EMIS, SystmOne) and Microsoft Office
• Knowledge of HR processes and employment law
• Experience handling patient feedback and complaints in a healthcare setting
• Involvement in service improvement or change management projects
• Experience working within a Primary Care Network (PCN)

Qualifications

• Evidence of continuing professional development
• Educated to degree level or equivalent experience
• Relevant management qualification (e.g. ILM, AMSPAR, Diploma in Healthcare Management)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.