Practice Lead

InSignLanguage Ltd; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Employee welfare and wellbeing initiatives

Career progression and training opportunities

Employee discount schemes

Financial health app access

Job summary

InSignLanguage Ltd in Greater London is looking for a dedicated Senior Support Worker to deliver exceptional care and support to individuals, assisting them in gaining independence. This role involves mentoring staff and ensuring the highest standards of care.

The ideal candidate will possess good interpersonal skills and a passion for helping others. Flexible working hours and various benefits such as training opportunities and wellness initiatives are offered.

Qualifications

• Experience in healthcare work is advantageous but not required.
• Passion for helping others and empathetic nature are essential.
• Ability to work flexible hours.

Responsibilities

• Support Registered Manager in daily operations.
• Lead and mentor staff members.
• Promote a caring environment for individuals in care.
• Ensure compliance with regulatory requirements.
• Contribute to individual care plans and assessments.

Skills

Healthcare experience

Empathy

Team leadership

Flexibility

Job description

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest. Our team members are our most valuable asset. Without them, we simply wouldn’t be who we are today. We’re always on the hunt for experienced Support Workers who want to continue to make a difference and help others – so what are you waiting for?

Job Description

As a Senior Support Worker, you’ll deliver excellent care, celebrate achievements, encourage fun and creativity and engage directly with our wider community. This is more than just a job – you’ll be helping the individuals we care for gain independence and live healthy, happy and fulfilling lives. At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Senior Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long‑lasting career in social care. You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full‑time, part‑time and flexible opportunities.

Key Responsibilities

• To support the Registered Manager/Deputy Manager (if applicable) as the person in charge for the day‑to‑day running of the home.
• To lead and support a team of staff, including shift leading, teaching people how to shift lead and mentoring other staff to develop their skill sets, boosting confidence and being supportive.
• To promote a caring environment for people we support through high standards of professional practice which are beneficial to their physical, emotional, social, intellectual and spiritual needs.
• To ensure that each person we support receives care appropriate to their individual needs.
• To understand mandatory and regulatory requirements, company policies and procedures including the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS), Fundamental Standards, Care Quality Commission (CQC) / Care Inspectorate Wales (CIW) and Safeguarding. To assist the Registered Manager to comply with these requirements where required.
• To support the Registered Manager in responding to prospective new individuals and their relatives and/or representatives where required.
• To report any complaints to the Registered Manager and support in taking appropriate action.
• To liaise with and co‑operate with the CQC / CIW inspectors and inspections.
• To make or contribute to the assessment of need of each person we support, in conjunction with them, relevant professional agencies and, where appropriate, their family, and develop a care plan which provides a satisfactory quality of life for that person.
• To promote relationships which enable each person we support to participate in social activities within the home and in the life of the local community to the maximum of their ability.
• To ensure the provision of health‑care arrangements which may include the ordering, recording and, where appropriate, the administration of prescribed medication.
• To support the Registered Manager for the efficient running of the domestic duties of the home, including:
  • planning menus with people we support;
  • ensuring dietary needs of people we support are met;
  • ensuring good standards of food presentation are maintained;
  • ensuring supplies are ordered;
  • ensuring good standards of hygiene and cleanliness are maintained;
  • ensuring identified maintenance needs are reported and completed in a timely manner and areas made safe as soon as issues are identified;
  • ensuring audits of the home are completed and documented and any issues identified are actioned.
• To ensure that there is effective communication with and between team members and to support the Registered Manager to arrange staff meetings and maintain meeting records.
• To support the Registered Manager in ensuring that effective induction, supervision and assessment of team members is carried out and that learning needs are identified and met, including shadowing new team members, being a buddy and completing induction books.
• To ensure keyworker reports are completed, health appointments are up to date and records are completed, and to check for follow‑ups. To support team members with their learning in these activities.
• To ensure the records are updated, finances are correct and to support team members with their learning with the appropriate management of finances.
• To develop team member knowledge of safeguarding, MCA and DoLS.
• To support individuals with their choices in terms of bedrooms being decorated and sourcing activities.
• To support the Registered Manager to arrange staff rotas, in conjunction with appropriate administration team members, where requested to do so.
• To ensure that people we support, wherever possible, are supported in retaining responsibility for their own money and financial arrangements.
• To ensure that, where a person we support is assessed as not being able to manage their own financial affairs, to advocate for people we support and ensure that the mental capacity act is followed and best interests are arranged where needed.
• It is the nature of the work that task responsibilities are in many circumstances unpredictable and varied. All team members are expected to work in a flexible way when the occasion arises to ensure that tasks which are not specifically covered in their job description are covered.

Requirements

It would be advantageous to have some experience of healthcare work for this role, but it isn’t absolutely necessary as we provide full training. As long as you’re passionate, hard‑working and empathetic, you’ll fit right in.

• Flexible hours to suit a range of lifestyles
• Career progression and training opportunities
• Employee welfare and wellbeing initiatives
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Wagestream – a financial health app that gives you the ability to receive optional pay advances
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards