Practice Lead

Spirit Primary Care Limited; East Midlands; On-site; GBP 38,000 - 52,000; Full time

Job summary

Spirit Primary Care Limited is recruiting a Practice Lead to work with the Group Manager, supporting day-to-day practice operations and maintaining high standards across clinical, administrative and patient-facing services.

You will help monitor quality, implement systems, coordinate training and support CQC compliance while promoting effective teamwork and patient safety.

Qualifications

• Experience in reception, customer service or a similar patient-facing environment in a more senior or deputising role.
• Experience working within a GP practice or primary care setting.
• Experience of leading, supporting or coordinating a team.
• Excellent verbal and written communication skills.
• Good IT skills, including Microsoft Word, Excel and email.
• The ability to work confidently within established processes and procedures.
• A personable, professional and patient approach.
• The ability to remain calm and solution-focused in challenging situations.
• Excellent confidentiality and data-security awareness.
• Good judgement and common sense when dealing with unexpected situations.
• The flexibility to adapt to changing priorities and business needs.
• A positive, proactive and enthusiastic approach.
• A genuine commitment to teamwork and delivering a high-quality service.

Responsibilities

• Supporting the day-to-day management and smooth running of the practice.
• Helping to monitor and improve quality, performance and service standards.
• Supporting the implementation of practice systems, processes and statutory requirements.
• Working with the wider team to identify and resolve issues and improve how we work.
• Preparing clinical rotas and supporting the booking of locum clinicians in line with SPC guidance.
• Supporting the induction, training, competency assessment and development of team members.
• Helping to coordinate mandatory training, appraisals and regular staff reviews.
• Supporting CQC compliance, clinical governance, incident management and complaints.
• Maintaining effective systems for receiving and responding to patient feedback.
• Supporting the PPG, including meeting preparation, agendas, actions and communication.
• Assisting with Health & Safety, premises, security, repairs and equipment maintenance.
• Supporting practice income generation, enhanced service claims and PPA claims.
• Overseeing effective ordering and stock management for medical and practice supplies.
• Promoting effective communication and teamwork across the practice.
• Identifying quality, safety and operational risks and escalating concerns appropriately.
• Taking on specific projects, improvement work and other reasonable duties as required.

Skills

Reception experience

Team leadership

GP practice experience

Communication skills

IT skills

Confidentiality

Problem solving

Adaptability

Patient-focused approach

Tools

SystmOne

System Connect

Job description

Job summary

We have an exciting opportunity to recruit a Practice Lead to work closely with our Group Manager, supporting the day-to-day running of the practice and helping us maintain high standards across clinical, administrative and patient-facing services. This is a varied role where no two days are the same. You will play an important part in supporting our people, maintaining effective systems and processes, contributing to quality and compliance, and ensuring patients receive a safe, coordinated and positive service.

Main duties of the job

Working alongside the Group Manager, your responsibilities will include:

• Supporting the day-to-day management and smooth running of the practice.
• Helping to monitor and improve quality, performance and service standards.
• Supporting the implementation of practice systems, processes and statutory requirements.
• Working with the wider team to identify and resolve issues and improve how we work.
• Preparing clinical rotas and booking locum clinicians in line with SPC guidance.
• Supporting the induction, training, competency assessment and development of team members.
• Helping to coordinate mandatory training, appraisals and regular staff reviews.
• Supporting CQC compliance, clinical governance, incident management and complaints.
• Maintaining effective systems for receiving and responding to patient feedback.
• Supporting the PPG, including meeting preparation, agendas, actions and communication.
• Assisting with Health & Safety, premises, security, repairs and equipment maintenance.
• Supporting practice income generation, enhanced service claims and PPA claims.
• Overseeing effective ordering and stock management for medical and practice supplies.
• Supporting Smartcard audits and other practice IT systems.
• Maintaining patient information screens and assisting colleagues with straightforward IT queries.
• Promoting effective communication and teamwork across the practice.
• Identifying quality, safety and operational risks and escalating concerns appropriately.
• Taking on other reasonable duties as required.

About us

Spirit Primary Care is an at-scale provider of GP services across Leicestershire and Warwickshire, supporting tens of thousands of patients across multiple practices. Working at scale allows us to share expertise, resources and learning across our teams, while keeping high-quality, patient-centred care at the heart of what we do. The Practice Lead role is a great opportunity to positively influence patience care and build effective teams.

Job responsibilities

Working alongside the Group Manager, your responsibilities will include:

• Supporting the day-to-day management and smooth running of the practice.
• Helping to monitor and improve quality, performance and service standards.
• Supporting the implementation of practice systems, processes and statutory requirements.
• Working with the wider team to identify and resolve issues and improve how we work.
• Preparing clinical rotas and supporting the booking of locum clinicians in line with SPC guidance.
• Supporting the induction, training, competency assessment and development of team members.
• Helping to coordinate mandatory training, appraisals and regular staff reviews.
• Supporting CQC compliance, clinical governance, incident management and complaints.
• Maintaining effective systems for receiving and responding to patient feedback.
• Supporting the PPG, including meeting preparation, agendas, actions and communication.
• Assisting with Health & Safety, premises, security, repairs and equipment maintenance.
• Supporting practice income generation, enhanced service claims and PPA claims.
• Overseeing effective ordering and stock management for medical and practice supplies.
• Supporting Smartcard audits and other practice IT systems.
• Maintaining patient information screens and assisting colleagues with straightforward IT queries.
• Promoting effective communication and teamwork across the practice.
• Identifying quality, safety and operational risks and escalating concerns appropriately.
• Taking on specific projects, improvement work and other reasonable duties as required.

Person Specification

Experience

Essential

• Experience in reception, customer service or a similar patient-facing environment in a more senior or deputising role.
• Experience working within a GP practice or primary care setting.
• Experience of leading, supporting or coordinating a team.
• Excellent verbal and written communication skills.
• Good IT skills, including Microsoft Word, Excel and email.
• The ability to work confidently within established processes and procedures.
• A personable, professional and patient approach.
• The ability to remain calm and solution-focused in challenging situations.
• Excellent confidentiality and data-security awareness.
• Good judgement and common sense when dealing with unexpected situations.
• The flexibility to adapt to changing priorities and business needs.
• A positive, proactive and enthusiastic approach.
• A genuine commitment to teamwork and delivering a high-quality service.

Desirable

• Experience using SystmOne and System Connect
• Experience of triage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.