Practice/Business Manager

NHS; West Midlands Combined Authority; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading UK healthcare organization seeks a Practice/Business Manager for its GP surgery in Worcester. The role involves overseeing day-to-day operations across various departments, ensuring compliance and financial resilience, and supporting the clinical team in delivering high-quality care. Candidates with business qualifications and healthcare experience are encouraged, and professionalism in a supportive team environment is a must.

Benefits

Professional growth opportunities

Supportive leadership team

Friendly, collaborative environment

Qualifications

• Experience in general management or operations.
• Skilled at managing budgets and compliance.
• Strong problem-solving abilities.

Responsibilities

• Oversee daily operations including HR, finance, and IT.
• Lead compliance with NHS policies and financial performance.
• Work with GP partners on business planning.

Skills

Leadership

Operational Management

Budget Management

Compliance

Continuous Improvement

Education

MBA

CIMA

Job description

Job Summary

Are you a highly organised, energetic manager ready for a meaningful leadership role? Do you have experience running complex operations and motivating teams even if you've never worked in the NHS?

We are looking for a Practice/Business Manager to lead the day-to-day running of our large, friendly GP surgery in Worcester.

Main duties of the job

• Oversee day-to-day operations, including HR, finance, IT, health and safety, and facilities
• Lead compliance with CQC, GDPR, NHS policies, and contractual requirements
• Manage budgets, monitor financial performance, and improve financial resilience
• Develop and embed a simple quality management system for improvement and accountability
• Work closely with GP partners on strategic direction and business planning
• Support our clinical and administrative teams to deliver safe, efficient care

About Us

Spring Gardens Group Medical Practice is a well-established GP partnership with 8 GP partners, a list size of around 20,000 patients, and a broad multidisciplinary team. We're forward-thinking, values-driven, and committed to providing excellent care to our community. An educational and research ethos is important to us.

Details

Date posted: 29 May 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Full-time

Reference number: A0771-25-0005

Job locations: Spring Gardens, Worcester, WR1 2BS

Job Description

Why this role matters

We're seeking someone with strong leadership and organisational skills to help us strengthen our financial systems, improve compliance (especially Information Governance), and build a more structured, quality-led organisation. You might come from healthcare, or you might not. We welcome applicants with financial and business professional qualifications such as MBA, CIMA. What matters most is that you are:

• A confident, organised leader with strong operational or general management experience
• Skilled in managing budgets, compliance, and team performance
• Someone who sees problems clearly and enjoys creating better systems
• Interested in continuous improvement, quality, and governance
• Able to build trust, motivate others, and hold people to account when needed
• Ready to learn how general practice works with support from our experienced team including operation and service delivery managers

Key Responsibilities

• Oversee day-to-day operations, including HR, finance, IT, health and safety, and facilities
• Lead compliance with CQC, GDPR, NHS policies, and contractual requirements
• Manage budgets, monitor financial performance, and improve financial resilience
• Develop and embed a simple quality management system for improvement and accountability
• Work closely with GP partners on strategic direction and business planning
• Support our clinical and administrative teams to deliver safe, efficient care

What We Offer

• A supportive and open leadership team
• Autonomy to shape the role and improve how things work
• Opportunities for professional growth and learning
• A friendly, experienced team that values kindness and collaboration
• Central Worcester location and a strong local reputation

Person Specification

Experience

• A confident, organised leader with strong operational or general management experience
• Skilled in managing budgets, compliance, and team performance
• Someone who sees problems clearly and enjoys creating better systems
• Interested in continuous improvement, quality, and governance
• Able to build trust, motivate others, and hold people to account when needed
• Ready to learn how general practice works with support from our experienced team including operation and service delivery managers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Spring Gardens Group Medical Practice

Address: Spring Gardens, Worcester, WR1 2BS

Employer's website: https://www.springgardensmedicalpractice.co.uk