Practice Administrator / Receptionist

Westbank Practice; Exeter; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Exeter is looking for an experienced administrator/receptionist. The ideal candidate should possess excellent customer service skills and be able to handle various administrative tasks. This role requires flexibility and strong communication, with responsibilities including managing appointments and supporting clinical staff. Candidates should have GCSE-level education and relevant qualifications. This part-time role requires working across two sites, approximately 25-30 hours per week.

Qualifications

• Must have experience of working with the general public.
• Administrative duties experience required.
• Experience in a health care setting preferred.

Responsibilities

• Manage and monitor the practice appointment system.
• Process personal, telephone, and e-requests for appointments.
• Answer incoming phone calls and signpost patients.

Skills

Customer service skills

Flexibility

Communication skills

Education

GCSE Mathematics & English (C or above)

Educated to GCSE level or equivalent

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Job description

Westbank Practice are looking for anadministrator/receptionist to join our friendly team.Potential candidates must be flexible, haveexcellent customer service skills and be confident in dealing with patientsface to face and on the telephone. You will be dealing with tasks such as:prescriptions, making appointments, dealing with patient queries, registeringpatients, monitoring requests via email and other admin tasks.

The job is varied and very busy, you will be working acrosstwo sites Starcross and Exminster between the hours of 8am- 6pm Monday to Friday (approximately 25-30 hours per week)

Main duties of the job

Tobe responsible for undertaking a wide range of reception and administrative dutiesand the provision of general support to the multidisciplinary team.Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired.To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

About us

We are a friendly hardworking team. We are looking for anindividual who can be flexible, reliable and has good work ethic. Workingalongside our Doctors, Nurses, HCAs, Paramedics and Physiotherapists.

Job responsibilities

The followingare the core responsibilities of the receptionist/administrator. There may beon occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels:

• Maintainingand monitoring the practice appointment system
• Processpersonal, telephone and e-requests for appointments
• Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
• Signpostpatients to the correct service
• Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• Readcode data on SystmOne
• Photocopydocumentation as required
• Dataentry of new and temporary registrations and relevant patient information asrequired
• Inputdata into the patients healthcare records as necessary
• Directrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team
• Manageall queries as necessary in an efficient manner
• Carryout system searches as requested
• Maintaina clean, tidy, effective working area at all times
• Monitorand maintain the reception area and notice boards
• Supportall clinical staff with general tasks as requested

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting