Practice Administrator

Sidcup Medical Centre; Sidcup; On-site; GBP 24,000 - 32,000; Full time

Job summary

Sidcup Medical Centre is seeking an organised and reliable Practice Administrator to support the busy team across administrative duties, including handling clinical documents and patient records. Full training provided, with competency assessments before independent work.

NHS/general practice experience is beneficial but not essential. The role involves processing incoming clinical documents, maintaining accurate records, managing emails, and assisting with patient registrations and

Qualifications

• Strong administrative experience in a busy environment.
• Excellent organisational and time-management skills.
• High level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office; ability to learn clinical/document-management systems.
• Ability to follow procedures and work both independently and in a team.
• Willingness to complete training and competency assessments.

Responsibilities

• Provide day-to-day administrative support to the Practice Management Team and wider Practice.
• Manage incoming emails and prepare letters, reports and documentation.
• Maintain accurate digital filing systems and records.
• Support patient registrations and record updates; assist with medical reports and insurance forms.
• Provide reception cover and support patient flow within the Practice.
• Follow GDPR and information governance requirements.

Skills

Strong administrative experience

Excellent organisational skills

Attention to detail

Good IT skills

Teamwork

Discretion

Tools

Microsoft Office

EMIS

Job description

We are looking for an organised, reliable and enthusiastic Practice Administrator to join our busy and friendly team at Sidcup Medical Centre.

This is a varied role providing administrative support across the Practice and would suit someone who enjoys working as part of a team, has excellent attention to detail and takes pride in producing accurate, high-quality work.

An important part of the role will involve learning how to process incoming clinical documents and correspondence and record relevant information accurately within patients' clinical records. Full training will be provided, together with competency assessments before this work is undertaken independently.

Previous NHS or General Practice experience would be an advantage but is not essential. We are particularly interested in candidates with strong administrative and IT skills who are willing to learn and develop within the role.

Main duties of the job

The successful candidate will undertake a broad range of administrative duties to support the effective day-to-day running of the Practice.

A key responsibility will be processing incoming clinical documents and correspondence, ensuring information is accurately recorded, filed and directed to the appropriate clinician or team when further action is required. Full training will be provided for this aspect of the role.

Other responsibilities will include managing administrative emails, maintaining accurate records and filing systems, preparing correspondence, supporting patient registrations and record updates, and assisting with medical reports and other documentation.

The role will involve regular use of clinical and administrative IT systems and working closely with members of our clinical, administrative and management teams. The post-holder may also provide reception or other administrative support when required.

About us

Sidcup Medical Centre is a busy GP Practice providing primary care services to our local patient population across five Practice sites.

We have a diverse team of clinical, administrative and support staff who work together to provide high-quality patient care. Our administrative teams play an important role in ensuring information is processed accurately, patients are supported effectively and our clinical teams have the information they need.

We value professionalism, accuracy, confidentiality, teamwork and a willingness to learn. The successful candidate will receive training and support to become confident in our systems and processes, including the processing and annotation of clinical correspondence.

As we operate across five sites, flexibility is essential. The successful candidate will be required to work at any of our Practice sites according to the operational needs of the Practice.

This is an excellent opportunity for an experienced administrator who would like to develop their skills and become a valued member of a busy and supportive General Practice team.

Job responsibilities

Job Description

Practice Administrator

Location

SidcupMedical Centre

Reports to

PracticeManagement Team

Role Overview

Job description

Job responsibilities

Job Description

Practice Administrator

Location

SidcupMedical Centre

Reports to

PracticeManagement Team

Role Overview

The Practice Administrator provides essential administrativeand clerical support to help ensure the smooth and efficient running of the GPPractice. The post-holder will work closely with the Practice Management Team,clinical staff and non-clinical staff to deliver high-quality administrativeprocesses and support an effective patient service.

A key focus of the role will be learning the Practicesprocesses for managing incoming clinical documents and correspondence,including accurate document annotation and the recording of relevantinformation within patients clinical records. Full training will be provided,and the post-holder will be expected to complete the required trainingandcompetency assessments before undertaking this work independently.

This role requires strong organisational skills, attentionto detail, adaptability and the ability to prioritise work effectively in abusy environment.

Main Duties and ResponsibilitiesAdministrative Support

Provide day-to-dayadministrative support to the Practice Management Team and wider Practice team.

Manage incoming emails in linewith the processes in place within the Practice.

Prepare letters, reports andother documentation as required.

Maintain accurate digitalfiling systems and administrative records.

Assist with general Practiceadministration and other reasonable duties required to support the effectiverunning of the Practice.

Clinical Document Processing and Annotation

Learn and follow thePractices procedures for managing incoming clinical documents andcorrespondence.

Review and process documentsreceived electronically or through other approved routes.

Annotate documents accuratelyand record relevant information within the patients clinical record, in linewith Practice protocols and the post-holders training and competency.

File documents to the correctpatient record and the appropriate section of the clinical system.

Direct documents requiringreview, action or escalation to the appropriate clinician or Practice teammember.

Identify documents orinformation that are unclear, incomplete or outside the post-holders trainingand seek guidance before processing.

Maintain patientconfidentiality and follow information governance, data-protection andrecord-management requirements at all times.

Complete the required trainingand competency assessments before processing and annotating documentsindependently.

Patient Administration

Support patient registrations,deductions and updates to patient records.

Assist with medical reports,insurance forms, subject access requests and related documentation.

Liaise appropriately withhospitals, community services, third-sector providers and other externalorganisations.

Clinical and Operational Support

Ensure patient information isprocessed accurately and in line with Practice procedures and data-protectionrequirements.

Assist with appointment-systemmonitoring and other operational processes where required.

Escalate documents, queries orconcerns promptly and in accordance with agreed Practice processes.

Data Management and Compliance

Maintain accurate data entryon clinical and administrative systems.

Support performance-relatedadministrative tasks by gathering and recording required information.

Assist with updating internallogs, compliance records and monitoring tools, including TeamNet.

Follow GDPR, confidentiality,information governance and Practice policies at all times.

Reception and Front-of-House Support

Provide reception cover whenrequired, ensuring a professional and compassionate service to patients andvisitors.

Handle queries, signpostappropriately and support patient flow within the Practice.

General Practice Support

Assist with maintainingPractice policies, procedures and documentation.

Support the PracticeManagement Team with administrative elements of CQC compliance.

Contribute to continuousimprovement and effective team working.

Undertake any other reasonableduties appropriate to the role and required to support the effective running ofthe Practice.

Person SpecificationEssential

Strong administrativeexperience, preferably in a busy environment.

Excellent organisational andtime-management skills.

A high level of accuracy andattention to detail.

Good IT skills, includingMicrosoft Office, with the ability and willingness to learn clinical anddocument-management systems.

Ability to follow detailedprocedures and apply training consistently.

Ability to handle confidentialand sensitive information appropriately.

Strong written and verbalcommunication skills.

Ability to work independentlyand as part of a team.

Ability to prioritise workloadand work effectively under pressure.

Willingness to completetraining and competency assessments relating to document processing andannotation.

Desirable

Experience in primary care,the NHS or another healthcare setting.

Understanding of GP Practiceoperations and patient pathways.

Experience of EMIS or anotherclinical system.

Previous experience ofprocessing clinical correspondence or documents.

Knowledge of QOF, IIF and CQCrequirements.

Summary

The Practice Administrator is a core member of the Practiceteam, providing reliable administrative support and developing the skillsrequired to process and annotate incoming clinical documents accurately. Therole requires professionalism, discretion, adaptability and a consistentcommitment to accurate record keeping and high-quality administrative support.

Person Specification

Qualifications

• Strong administrative experience, preferably in a busy environment.
• Excellent organisational and time-management skills.
• A high level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office, with the ability and willingness to learn clinical and document-management systems.
• Ability to follow detailed procedures and apply training consistently.
• Ability to handle confidential and sensitive information appropriately.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritise workload and work effectively under pressure.
• Willingness to complete training and competency assessments relating to document processing and annotation.
• Experience in primary care, the NHS or another healthcare setting.
• Understanding of GP Practice operations and patient pathways.
• Experience of EMIS or another clinical system.
• Previous experience of processing clinical correspondence or documents.
• Knowledge of QOF, IIF and CQC requirements.

Strong administrative experience, preferably in a busy environment.

• Excellent organisational and time-management skills.
• A high level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office, with the ability and willingness to learn clinical and document-management systems.
• Ability to follow detailed procedures and apply training consistently.
• Ability to handle confidential and sensitive information appropriately.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritise workload and work effectively under pressure.
• Willingness to complete training and competency assessments relating to document processing and annotation.
• Experience in primary care, the NHS or another healthcare setting.
• Understanding of GP Practice operations and patient pathways.
• Experience of EMIS or another clinical system.
• Previous experience of processing clinical correspondence or documents.
• Knowledge of QOF, IIF and CQC requirements.

Experience

• Strong administrative experience, preferably in a busy environment.
• Experience in primary care, the NHS or another healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.