Practice administrator

Clayton Brook Surgery; Preston; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare practice in Preston is seeking a diligent practice administrator to support their team. The role involves managing patient referrals, assisting with reception duties, and maintaining patient records. Candidates should have experience in a GP practice, excellent administration and customer service skills, as well as familiarity with the EMIS Web system. Flexibility in working hours is crucial, and the possibility of working at a partner office may be required.

Qualifications

• Experience in a GP practice environment.
• Ability to work under pressure and flexibility with hours.
• Filing and maintaining patient records.

Responsibilities

• Create and process clinical referrals for patients.
• Support the reception team with appointment requests.
• Manage patient records and Safeguarding administration.

Skills

Administration skills

Customer service

Typing / data entry skills

Communication skills

Tools

EMIS Web

Job description

Clayton Brook Surgery is excited to recruit an practice administrator to join our team. We would ideally like someone with experience in working in a GP practice and have a knowledge of our GP Clinical System EMIS Web. You must have excellent administration, customer service and typing / data entry skills. The contracted hours are 35 hours per week. You must be able to work under pressure and be flexible with working hours, as you may be asked to work overtime or vary the hours worked depending on circumstances as they arrive. Working hours are subject to change in light of any future changes within the practices. The successful candidate will be expected to work at our partner practice, Moss Side Medical Centre in Leyland, on occasions and therefore candidate mobility is expected.

Main duties of the job

Duties to include

• Creating and processing clinical referrals for patients
• Following up referrals with third party providers
• Processing Insurance Report and SARs requests
• Supporting Reception / Administration team with telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Computer data entry/data allocation and collation; processing and recording information and changes in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying
• Scan letters / reports to patient records as appropriate
• Supporting practice with managing patient records both in and out of the practice
• Supporting practice with Safeguarding administration
• Be flexible and able to cover all reception duties as necessary and covering staff annual / sick leave
• To have a thorough knowledge of all Practice procedures
• Any other tasks allocated by managers

About us

Clayton Brook Surgery has a great cohesive team ethic and working environment. We have GP Partners, Salaried GP, 1 Advanced Nurse Practitioner, Practice Nurse, HCA, Medicines Co-ordinator, a Business Manager, Practice Manager, Operations Manager and a team of Receptionist / Administrators. We are also Training Practices with our Partners being GP Trainers / Educators.

The role of Administrator is a key role within our practice and we are looking forward to welcoming a new member to the team in what is an exciting time in General Practice

Job responsibilities

The role is to offer administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Manage and process patient referrals, Insurance and SARs requests, support processing medical records and Safeguarding administration. Liaise with third party services or healthcare professionals in a courteous, efficient and effective way

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Experience

• Filing
• Driving licence
• GP surgery experience
• EMIS WEB experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.