PPMDU Scheduler

The Royal Marsden NHS Foundation Trust; United Kingdom; On-site; GBP 21,000 - 31,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking an admin-focused role within the Cancer Services unit. You will manage appointments, scheduling and capacity, contact patients with information about their chemotherapy, and coordinate with clinical teams to prioritise new requests.

The position requires experience in healthcare, a patient-centered approach and a commitment to confidentiality, with the ability to work in a busy environment and meet tight deadlines.

Qualifications

• Good general education is required
• Desirable: ELC (European Computer Driving Licence) or equivalent
• Desirable: NVQ Customer Care

Responsibilities

• Deal with all new patient chemotherapy requests from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.
• Liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience
• Liaise with the clinical teams and nursing staff to prioritise the scheduling of new requests.
• Schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols.
• Plan patient treatment and unit capacity efficiently, having consideration for factors such as nursing staff rota, pharmacy turnaround times and blood result availability

Skills

Teamwork

Patience

Customer care

Patient confidentiality

Computers

Deadline-driven

Education

Good general education

ELC or NVQ Customer Care

Job description

Detailed job description and main responsibilities

1.1 Appointments, scheduling and capacity management

1.1.1 To deal with all new patient chemotherapy requests from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.

1.1.2 To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience

1.1.3 To liaise with the clinical teams and nursing staff to prioritise the scheduling of new requests.

1.1.4 To schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols.

1.1.5 To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc.

Person specification

Education/Qualifications

Essential criteria

• Good general education

Desirable criteria

• ELC (European Computer Driving Licence) or equivalent
• NVQ Customer Care

Experience

Essential criteria

• Experience of working in a healthcare environment

Desirable criteria

• Understanding of working with patients who are critically and chronically ill

Skills Abilities/knowledge

Essential criteria

• Ability to work as part of a team
• Patience and understanding of patients' needs
• Evidence of commitment to customer care initiatives
• Awareness of patient confidentiality
• Experience of working with computers
• Work to tight Deadlines

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.