PP Field Service Engineer (Production Print / Walking )

Concept Information Technology; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in the Industrial Print sector is seeking a Production Print Field Engineer in London. The role involves delivering exceptional service, resolving technical issues, and providing training to customers. Candidates should have a Ricoh background and possess strong communication skills. Flexibility and a solutions-driven mindset are essential for success in this dynamic environment.

Benefits

23 days holiday

Training

Pension

Qualifications

• Experience in commercial or industrial print environments.
• Strong English communication skills.

Responsibilities

• Respond to call-outs, diagnose and resolve technical faults.
• Provide technical advice and training to customers.

Skills

Technical Expertise

Problem-Solving

Communication

Job description

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Location:

London, United Kingdom

Job Category:

Production Print Field Engineer

EU work permit required:

Yes

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Job Reference:

BBBH76064_1747063422

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Role: Production Print Field Engineer - PPD

Location: Walking Engineer - London

Package: Up to £35,000 + 23 days + BH + training + pension + zones 1-6

Concept are seeking a skilled Production Print Technical Specialist with a Ricoh background. Your goal will be to deliver exceptional service and support to customers while maintaining field efficiencies and driving profitability. This role involves working in a dynamic environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.

Key Responsibilities:

• Customer Service: Respond to call-outs with professionalism, diagnose and resolve technical faults, and implement modifications. May involve work outside standard hours, travel, and overnight stays.
• Communication: Act as a key contact between customers, the Service Team, and other departments to ensure seamless service.
• Technical Support: Resolve technical issues promptly to minimize machine downtime.
• Training: Provide technical advice and training to help customers maximize their devices.
• Safety & Maintenance: Perform repairs and maintenance safely, following manufacturer guidelines and safety legislation.
• Reporting: Complete all reports and paperwork accurately and on time.
• Technology Utilization: Use tools like laptops to access documentation and improve service.
• Parts Management: Communicate effectively about parts and consumables to ensure operational readiness.

The Candidate:

• Have technical expertise and solutions-driven mindset in commercial or industrial print environments.
• Strong English communication skills.
• Proactive, detail-oriented, and flexible to work outside standard hours as needed.
• Uphold high standards of organization, safety, and customer service.

The Application:

To apply, follow the link on this page or send your CV. For more information, contact Nikki at 07536 058 659.