Power Platform Technical Architect: Enterprise Service Desk

Energy Jobline ATTB; Newcastle upon Tyne; On-site; GBP 77,000 - 94,000; Full time

Job summary

Energy Jobline ATTB seeks a Technical Architect to lead a four-week discovery of service-desk and chatbot options within the Microsoft Power Platform. You will assess capabilities, design the target architecture and ensure secure, supportable, government-ready solutions.

The role requires extensive experience with Power Platform, especially Power Apps, Power Automate and Dataverse, plus strong knowledge of workflow and service-desk architectures.

Qualifications

• Extensive experience designing enterprise solutions on Microsoft Power Platform.
• Deep knowledge of Power Apps, Power Automate and Dataverse.
• Strong experience with workflow, case management, service-desk or conversational service architecture.
• Experience integrating Microsoft cloud services with enterprise data, document management and reporting platforms.

Responsibilities

• Set the technical architecture approach and decision framework for the discovery.
• Assess Power Platform capabilities for forms, workflow, queue management, service levels, dashboards, and chatbot interactions.
• Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Copilot Studio where appropriate.
• Assess integration options with access management, content, document and reporting services.
• Define the data model for requests, users, documents, queues, statuses, service levels, approvals, escalation and audit history.
• Define how development, test and production environments, managed solutions, connection references and deployment pipelines should be used.

Skills

Power Platform architecture

Enterprise solution design

Governance & security

Integration of cloud services

Tools

Power Apps

Power Automate

Dataverse

Dynamics 365 Customer Service

Job description

Energy Jobline ATTB seeks a Technical Architect to lead a four-week discovery of service-desk and chatbot options within the Microsoft Power Platform. You will assess capabilities, design the target architecture and ensure secure, supportable, government-ready solutions.

The role requires extensive experience with Power Platform, especially Power Apps, Power Automate and Dataverse, plus strong knowledge of workflow and service-desk architectures.