Power Markets Associate, Customer Success

Aurora Energy Research Limited; Oxford; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the energy sector seeks a Power Markets Associate in Oxford to support software solutions for client interactions and market analytics. The role involves engaging with clients, performing market analyses, and collaborating within a dynamic team, providing an opportunity to influence energy transition investments.

Benefits

Private Medical Insurance

Dental Insurance

Parental Support

Salary-Exchange Pension

Employee Assistance Programme (EAP)

Local Oxford Discounts

Cycle-to-work Scheme

Flu Jabs

Qualifications

• At least 2 years professional experience in an analytical role.
• Strong analytical capabilities applicable to client-centric situations.
• Excellent communication in complex stakeholder environments.

Responsibilities

• Support clients in the energy sector with market analytics using software.
• Lead client transaction support projects and market analyses.
• Collaborate with internal teams to drive client inquiries to resolution.

Skills

Analytical capabilities

Communication skills

Project management

Team player

Education

Degree in engineering, business, economics, or similar

Job description

Power Markets Associate, Customer Success

Department: Software Solutions

Employment Type: Permanent - Full Time

Location: Oxford, UK

Description

About the Position

Aurora’s Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy asset owners, operators, developers, and investors, the platform changes the way that energy market analytics are performed and delivered. To best enable the user experience, both through product development and delivery of key analysis and insights, Aurora is developing a global technical Customer Success team that provides the critical end-to-end human interface between the underlying software and the end user.

We are currently looking for a motivated Power Markets Associate to join the team in Oxford, to support our innovative software suite in Europe.

The successful candidate will combine a deep understanding of power markets with strong analytical skills and a talent for handling client-facing interactions. They will be a quick learner who thrives in a highly collaborative and dynamic role. They will have proven abilities to navigate the complexities of power market software and be able to translate this into actionable insights for clients.

Key Responsibilities

• Empower leading developers, utilities, and funds across the power sector to deploy capital in the Energy Transition, by leveraging Aurora’s software suite for investment decisions.
• Collaborate with Aurora’s European Advisory teams to oversee feature-bridging analyses for client projects, enabling access to pre-release features and novel insights.
• Lead engagement on client transaction support projects, using Aurora’s software suite to perform market analysis and/or site-specific asset valuations.
• Work closely with internal Research, Modelling, and Product teams to drive client software queries to resolution.
• Partner with internal Product teams to shape the evolution of Aurora’s software suite and development roadmaps.
• Utilize customer usage & health dashboards to coordinate with internal Account Managers and engage with customers to drive usage, satisfaction, and retention.

What we are looking for

Required Attributes:

• At least 2 years of professional experience in an analytical, knowledge-driven, and client-centric role.
• Demonstrated strong analytical capabilities, preferably in engineering, business, economics, or similar.
• Excellent communication skills with confidence in client-facing situations and other complex stakeholder situations.
• Demonstrated project management skills and ability to drive complex initiatives to successful completion.
• Results-oriented, with a high degree of persistence in reaching goals and a hands-on approach to ensuring targets are achieved.
• Strong team player, with a track record of success in team environments.

Desirable Attributes:

• European power market analytics experience, preferably with experience of power market models.
• Professional exposure to energy and power markets.
• Leadership/management experience.

*if you don’t meet all the criteria here, please do apply anyway, as we would be keen to explore if you are a good fit for the role.

What we offer

• The opportunity to learn how major players in the energy sector view the evolution of power markets and make strategic investment decisions accordingly
• The opportunity to develop a deep understanding of energy investment processes such as transactions, portfolio strategy & management, and regulatory developments
• Direct engagement with clients across the energy industry through Aurora conferences, workshops and webinars

Some of the benefits we include are:

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let’s discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.

To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.