Power BI Report Writer

TN United Kingdom; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated IT Product Specialist to enhance customer support through exceptional technical assistance. This role involves both on-site and remote support, ensuring seamless system design and installation. Ideal candidates will possess strong troubleshooting skills and a customer-focused attitude, ready to engage in a field-based position that requires travel across the UK and Ireland. With a commitment to delivering next-generation application support, this opportunity promises to be both challenging and rewarding, making a significant impact on the customer experience.

Benefits

Extensive company benefits package

Field-based role

Flexible working hours

Qualifications

• Experience in delivering exceptional IT support.
• Ability to troubleshoot and provide remote IT support.

Responsibilities

• Provide technical support and hardware installations across the UK and Ireland.
• Participate in an out-of-hours working rota.

Skills

Customer-focused

Organizational skills

Presentation skills

Troubleshooting IT systems

Network troubleshooting

Technical documentation understanding

Job description

Job Title: Power BI Report Writer

We are seeking an IT Product Specialist to join our team at Sysmex. This role involves assisting our customer base by providing leading IT support, including System Design, System Installation / Configuration, and Customer Support Desk services, covering both hardware and software.

The ideal candidate should have a passion for and experience in delivering exceptional next-generation application and hardware support, both on-site and remotely.

Key responsibilities include:

1. Performing routine technical support and hardware installations across the UK and Ireland, requiring substantial travel.
2. Participating in an out-of-hours working rota.

Candidate profile:

• Customer-focused
• Good organizational and presentation skills
• Full driving license
• Experience troubleshooting IT systems and providing remote IT support
• TCP/IP awareness and good network troubleshooting skills
• Ability to understand technical and scientific documentation

We offer an extensive company benefits package.

Additional notes: This role is field-based, working hours are from 08:30 to 17:30, with additional out-of-hours (on-call) requirements. Support on a rota basis at Sysmex House may be necessary.