Power BI Developer - IT

Alois Technologies Limited; Greater Lincolnshire; On-site; GBP 55,000 - 85,000; Full time

Job summary

Alois Technologies Limited is seeking a Power BI specialist to design and implement dashboards and data models. You will work with Dynamics 365 and Dataverse to extract, shape and model data, applying governance and row-level security where appropriate.

You will translate service operations needs into clear KPIs and usable dashboards, delivering insights for customer service metrics and agent performance. The role emphasizes scalable analytics and cross-team collaboration.

Qualifications

• Strong Power BI build skills with data modelling and DAX.
• Experience reporting from Dynamics 365 / Dataverse, including tables and relationships.
• Delivered reporting for Customer Service / Contact Centre with SLAs and agent metrics.

Responsibilities

• Translate service ops needs into KPIs, definitions and dashboards.
• Develop scalable data models and governance for performance.
• Create dashboards that inform decision making and monitor key metrics.

Skills

Power BI

DAX

Power Query (M)

Data modelling

Tools

Dynamics 365

Dataverse

Job description

Job Requirements

• Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema)
• Experience reporting from Dynamics 365 / Dataverse (tables, relationships, option sets, including custom tables)
• Delivered reporting for Customer Service / Contact Centre: cases, queues, SLAs, agent performance, call statistics.
• Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse Link/Fabric) and shaping for analytics
• Implements RLS, governance, and performance optimisation (model + measures)
• Can translate service ops needs into clear KPIs, definitions, and usable dashboards

Nice to Haves

• Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging)
• Broader Power Platform exposure (Power Apps/Automate) and how it impacts data/reporting
• ALM/DevOps for Power BI (pipelines, version control, environment promotion)
• Fabric/Synapse/Data Lake analytics patterns for scalable, historical reporting