Postroom Assistant-SO15

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KNOWLEDGE & SKILLS

• Good written and verbal English
• Strong organisational skills
• Extremely self-motivated with the ability to seek out, manage, and influence opportunities for continuous improvement and change
• An educated approach to problem solving and dealing with issues
• Ability to communicate at all levels within the organisation
• Ability to drive performance by holding self and others accountable for agreed deliverables; demonstrate high morale and commitment through improving working practices and environment
• Ability to liaise effectively with employees and customers at all levels
• Positive and proactive attitude
• Previous experience in a related employment environment
• Ability to initiate new ideas to improve own and team performance
• Show resilience and reliability even in difficult circumstances

Responsibilities

Ensure professional and effective management of receipt/despatch of mail and small stores under direct supervision, responsible for delivering exceptional service, supporting business needs, and facilitating effective communication within the mail and stores department. Assist with administrative tasks and additional demands set by supervisors and managers. Work closely with all WPS team members to provide a proactive and positive approach to meet business needs.

Job duties

• Support receipt and despatch of post and stores, including documentation and processes
• Ensure exceptional customer service through sound judgment and clear direction, meeting needs with total satisfaction
• Provide prompt, efficient, professional, and courteous responses to visitors and internal customers via face-to-face interactions, telephone, or email
• Respond professionally and courteously to all visitors and callers
• Support other team members actively
• Adhere to Service Level Agreements and Key Performance Indicators
• Maintain a high level of attention to detail in service delivery
• Collect data, generate reports, and maintain records as required
• Provide operational support to management as needed
• Gather information for reporting and track/resolving issues
• Comply with company and statutory requirements regarding health, safety, fire, and hygiene
• Communicate with line managers regarding holiday and sickness cover, and assist with covering absences when required