Postroom Assistant

Aramark; Poole; Hybrid; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Free on-site parking

Meal on shift

Employee Benefits app

Life assurance

Pension contributions

Generous holiday allowance

Apprenticeships and training

Job summary

Aramark UK is seeking a Post Room Assistant at RNLI College, Poole, to handle delivery, collection and sorting of mail and goods with a professional service mindset. The role is based on site with a 30-hour week and permanent contract, supporting campus operations and client needs.

You will be part of a team focused on accurate processing, timely deliveries and maintaining health & safety standards while providing friendly service to staff and visitors.

Qualifications

• Experience in frontline customer service or service delivery
• Ability to communicate clearly with clients and colleagues
• Willingness to learn and develop within the role

Responsibilities

• Deliver, collect and sort mail and goods within service level agreements
• Provide delivery/collection services across the campus as directed
• Load trolleys and handle items in drop/collection points sequence
• Complete helpdesk tasks as required
• Demonstrate professionalism and maintain high standards of customer service
• Take ownership of all assigned work and communicate with clients effectively
• Support client to implement service improvements and developments

Skills

Customer service

Teamwork

Communication

Job description

Location:RNLI College, Poole, Dorset, BH15 1HZ

Pay:£19,895.47/per year

Hours:Permanent,30 hours/week, Monday to Friday

We’relooking for a Post Room Assistant to join our team. The role of Post Room Assistant is to carry out day to day Post Room activities in a professional, flexible and proactive manner and to provide the highest standards of service to the RNLI.

• Free on-site parking, & meal while on shift.
• Access to our Employee Benefits app: online GP, Employee Assistance Scheme, and hundreds of discounts (including supermarket savings and weekend treats)
• Company benefits: life assurance, pension contributions, generous holiday allowance (with the option to buy more)
• Career development: we love to promote from within and offer apprenticeships and training to help you grow.

Whatyou’lldo:

• The delivery, collection and sorting of goods and mail within service level agreements
• To provide additional delivery or collection services within the campus as directed
• To be able to load a trolley with items in the correct sequence of drop points and collection points
• To complete helpdesk jobs as required
• Demonstrating pride & professionalism in all facets of customer service
• To take ownership of all work
• Communicating with clients professionally at all times, by understanding their needs, promoting our service
• Supporting the Client to introduce service enhancements & developments.
• Co-operating with both immediate and wider range of colleagues
• Contributing & maintain a positive team spirit
• Maintaining a safe working process related to Health & Safety and COSHH regulations
• Undertaking any reasonable ad hoc duties as requested by the Post Room Supervisor
• Assist other departments if applicable
• Carry out any reasonable Management Request
• Proper use of PPE supplied including footwear
• To liaise with other departments to ensure good communication and to offer support

What we’relooking for:

• To attend training courses and/or meetings when required
• Report any complaints, incident of injury, fire, theft, loss and damages immediately to relevant Manager
• Able to work on your own and/or part of a team and have a good work ethic
• Show willingness to learn

About Aramark UK

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident and Forces Friendly employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [e-mail]

All applications will be treated in the strictest confidence.

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.