Postal/Uniform Assistant

University Hospital of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading NHS hospital is seeking a Postal/Uniform Assistant to join their team. This role involves supporting administrative tasks related to postal services and staff uniforms across two sites in Stoke-on-Trent. Ideal candidates should have strong communication skills and experience in a customer service environment. Proficiency in Microsoft Office is required. The position offers the opportunity to contribute to a high standard of service in a dynamic healthcare setting.

Qualifications

• Ability to effectively communicate in a diverse environment.
• Experience in a service-oriented role.
• Proficiency in Microsoft Office applications.

Responsibilities

• Support administrative tasks for the postal service.
• Ensure the cleanliness and hygiene in accordance with standards.
• Assist with the supply of staff uniforms.

Skills

Communication with staff and service users

Written and verbal communication skills

Understanding of Risk Assessments

Experience in a customer service environment

Education

Proficient in Microsoft Office

Grade 3/D in numeracy and literacy or equivalent

Level 2 Custom Care

Job description

Postal/Uniform Assistant

The closing date is 06 October 2025

University Hospitals of North Midlands NHS Trust cannot provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you may apply, but UHNM cannot offer sponsorship at the end of your graduate visa; you must have at least six months remaining until visa expiry at the start of employment for training and operational reasons.

THIS VACANCY INVOLVES ACROSS SITE WORKING AND WILL REQUIRE ALL APPLYING CANDIDATES TO BE ABLE TO WORK AT BOTH COUNTY STAFFORD AND ROYAL STOKE SITES.

• We expect a high number of applicants for this role; please submit your application ASAP as it is likely this vacancy will close early.
• If shortlisted on the day of the interview there will be a basic English and situational test that all candidates will need to complete.

Main duties of the job

We are looking for enthusiastic, motivated individuals to join our Postal / Uniform Team to support in ensuring all administrative tasks associated with the postal service and the supply of staff uniforms are performed effectively in line with correct process to help provide and maintain a high level service in trust mailing and staff uniforms. This role will involve across site working at both Royal Stoke and County Hospital. Clean and hygienic environment for all patients, visitors and staff in line with the National Standards of Cleanliness for the UHNM County Site Stafford.

Please see attached Job Description and personal specification attached for further details regarding main duties.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we\'re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by our staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

For more details and information relating to the positions please refer to the JD or contact Claire Burns via email.

Person Specification

Experience

• Ability to communicate with other staff, Trust employees and service users.
• Written and verbal communication skills.
• Understanding of Risk Assessments and involvement in local assessments related to duties.
• Experience working in a service/customer environment.

Education and qualifications

• Proficient in the use of Microsoft Office: Word, Excel, Access and PowerPoint.
• Grade 3 / D in numeracy and literacy or equivalent.
• Level 2 Custom Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust