Post-Trade Client Relationship & Service Associate – Collateral Management - German Speaking

OSTTRA; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join OSTTRA as a Post-Trade Client Relationship & Service Associate in London, where you will engage with clients, manage portfolios, and support the triResolve Margin platform. This role requires a detail-oriented individual with strong analytical and relationship management skills, fluent in English and German. Enjoy comprehensive benefits, including healthcare, flexible leave, and continuous learning opportunities in a pioneering financial technology environment.

Benefits

Comprehensive healthcare coverage

Generous leave policies

Resources for career growth and skill development

Competitive pay and retirement plans

Educational support and financial wellness programs

Retail discounts and referral rewards

Qualifications

• Meticulous attention to detail and analytical skills.
• Excellent written and verbal communication skills in English and German.
• Knowledge of finance, derivatives, and trade processing lifecycle is beneficial.

Responsibilities

• Monitor incoming queries daily across the client base, prioritizing urgent issues.
• Collaborate with internal teams on account management and client feedback.
• Build and maintain close relationships with assigned clients.

Skills

Attention to detail

Analytical skills

Client-facing experience

Relationship management

Communication skills

Teamwork

Technical aptitude

Job description

Post-Trade Client Relationship & Service Associate – Collateral Management - German Speaking

Join to apply for the Post-Trade Client Relationship & Service Associate – Collateral Management - German Speaking role at OSTTRA

About The Role

Client Relationship and Services - triMargin – German Speaking

The Post-Trade Client Relationship and Services (CRS) Team for triResolve Margin is the client-facing function serving a growing global triResolve Margin client base. triResolve provides counterparty exposure management services including proactive portfolio reconciliation of OTC derivative portfolios, collateral management, and dispute resolution.

The role requires a dynamic individual who is keen to apply technical ability and attention to detail in a relationship management role. The candidate should be comfortable working independently, advancing issues as needed, and be a motivated self-starter with the ability to learn quickly and handle multiple priorities. The CRS team supports existing clients, provides training & demos, and tests and onboard new clients to the platform. An engaged and proactive mindset is essential, along with technical aptitude, interpersonal, and organizational skills. The position acts as a key link between external clients and internal stakeholders, including Sales, Business Line Management, Development, and Product Management.

Responsibilities

1. Monitor incoming queries daily across the client base, prioritizing urgent issues.
2. Collaborate with internal teams on account management and client feedback.
3. Build and maintain close relationships with assigned clients.
4. Work within the Key Business Initiative (KBI) framework where relevant.
5. Promote effective usage of the service tailored to each client.
6. Raise functionality requests and participate in feature testing.
7. Perform customer health checks and resolve setup issues.

Qualities to Succeed

• Meticulous attention to detail and analytical skills.
• Client-facing/support experience.
• Relationship management skills and motivation to develop this area.
• Ability to understand and explain complex processes clearly.
• Interest in technology and a curiosity to learn.
• Ability to work in a fast-paced environment and multitask.
• Proven teamwork skills.
• Excellent written and verbal communication skills in English and German.
• Knowledge of finance, derivatives, and trade processing lifecycle is beneficial.
• Basic understanding of trade reconciliation, collateral management, or settlement processes is ideal.

About OSTTRA

OSTTRA is an independent firm owned jointly by S&P Global and CME Group. It was formed in 2021 from the merger of four businesses at the forefront of post-trade innovation: MarkitServ, Traiana, TriOptima, and Reset. The company supports critical market infrastructure, connecting market participants to streamline workflows from trade capture to settlement. Joining OSTTRA offers a unique opportunity to contribute to a pioneering financial technology company with a strong heritage.

What’s In It For You?

Benefits

• Health & Wellness: Comprehensive healthcare coverage.
• Flexible Downtime: Generous leave policies.
• Continuous Learning: Resources for career growth and skill development.
• Invest in Your Future: Competitive pay, retirement plans, educational support, and financial wellness programs.
• Family Perks: Benefits for partners and children.
• Additional Perks: Retail discounts, referral rewards, and more.

More information on benefits by country is available at: spgbenefits.com

Equal Opportunity Employer

S&P Global is committed to equal employment opportunity and considers all qualified candidates without regard to protected characteristics. For accommodations during the application process, contact: [e-mail].

US candidates can review protections at: EEO Poster and Pay Transparency.

Job ID: 311864 | Posted On: 2025-05-20 | Location: London, UK