Post-Trade Application Support Analyst

E1 EDF Trading Ltd; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading energy trading firm in London seeks a Post-Trade Application Support Analyst to provide comprehensive application support for trading systems. The role includes resolving system incidents, collaborating on enhancements, and requires strong technical skills, including knowledge of SQL, Windows Server, and Azure Kubernetes. Candidates must excel in communication and have a customer-focused mindset. Flexibility in working hours is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused and detail-oriented.
• Willingness to learn new technologies.

Responsibilities

• Diagnose and resolve live system incidents across various systems.
• Record and monitor incidents and service requests.
• Collaborate on system enhancements.
• Manage change control processes.

Skills

Systems analysis skills in energy

Incident and request management

Trade lifecycle understanding

Communication with vendors

Experience with trading systems

Tools

SQL Server

Oracle

PowerShell

Python

Windows Server

Azure Kubernetes

ION/FIS

CubeLogic

Workday

Job description

Post-Trade Application Support Analyst, London

Client:

E1 EDF Trading Ltd

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c5ede93dd4d2

Job Views:

14

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Description: The Application Support team provides comprehensive support for all applications to the trading business, ensuring best practices in system support, upgrades, testing, and procedures. The team has a broad range of technical skills and is dynamic yet disciplined. As the primary interface between the business and IT, understanding the business context of trading applications is crucial.

Position purpose: To support in-house and vendor applications in Treasury, Risk, and Finance, including Post-Trade Operations such as Treasury, Credit, Risk, Product Control, Finance, Regulatory Reporting, and Confirmations and Settlements.

Main responsibilities:

1. Diagnose and resolve live system incidents across various systems.
2. Record and monitor incidents and service requests, providing feedback to stakeholders.
3. Collaborate on system enhancements.
4. Manage change control processes.
5. Coordinate with support/development teams for cross-system issues.
6. Monitor application performance and availability.
7. Share knowledge and support team members.

Experience required:

1. Systems analysis skills in energy, commodities, or trading environments.
2. Incident and request management skills.
3. Understanding of trade lifecycle and related processes.
4. Experience with trading service delivery.
5. Communication with vendors and stakeholders.
6. Experience with trading and risk management systems.

Technical requirements:

1. Experience diagnosing issues in Windows Server and Azure Kubernetes.
2. Skills in SQL Server and/or Oracle.
3. Scripting experience (PowerShell, Python) advantageous.
4. Knowledge of ITIL; Foundation certification within 6 months if not already obtained.
5. Experience with applications like ION/FIS, CubeLogic, Workday is desirable.
6. Azure App Insights experience is a plus.

Person specification:

1. Excellent communication and interpersonal skills.
2. Structured, analytical, and problem-solving approach.
3. Customer-focused and detail-oriented.
4. Ability to work with challenging users in a fast-paced environment.
5. Understanding of business context of systems.
6. Willingness to learn new technologies.
7. Ability to communicate technical info clearly.
8. Understanding of change control processes.
9. Proactive in monitoring and automation.
10. Open to new ideas and adaptable.
11. Effective time management skills.
12. Flexible working hours.
13. Proactive and positive attitude.

Hours of work:

40 hours/week, variable start between 07:00 - 09:00, plus out-of-hours support rota.