Post Sale Shipping Coordinator

Sotheby's; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sotheby's seeks a Post-Sale Coordinator to assist clients through the post-sale process. This temporary Zero Hour role involves ensuring compliance with policies and delivering top-notch service, including client communication, invoicing, and shipping coordination. Ideal candidates have strong client service skills and logistics knowledge.

Qualifications

• 3+ years of related experience desirable.
• Fluent in a second European language preferred.

Responsibilities

• Support clients through the post-sale process.
• Process and reconcile incoming payments.
• Arrange domestic and international outbound shipments.

Skills

Client Service

Communication

Attention to Detail

Logistics Knowledge

Education

Degree in a relevant field

Tools

Microsoft Office

SAP

Freshdesk

Job description

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. We facilitate access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce, and retail. Our global marketplace is supported by a leading technology platform and a network of specialists across 40 countries and 70 categories, including Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, Design, collectible cars, and real estate. Sotheby’s is committed to making our industries more inclusive, sustainable, and collaborative.

THE ROLE

Sotheby’s, established in 1744, is the world’s largest and most trusted marketplace for art and luxury. We empower our international community of collectors and connoisseurs to discover, acquire, finance, and consign fine art and rare objects. Our reputation for trust and authenticity is supported by a global network of specialists spanning 40 countries and 50 categories, including NFTs, Contemporary, Modern, and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine, Spirits, and Interiors. We host over 600 auctions annually and offer a range of items for immediate purchase through digital and physical channels, as well as private sales.

The Post-Sale Coordinator supports clients through the post-sale process, ensuring compliance with company policies and delivering high-quality service. This is a temporary Zero Hour role.

The responsibilities include but are not limited to:

Post-Sale support:

• Work within the Post-Sale Shipping team to meet all actions and SLAs promptly and professionally.
• Support the team with sale-related tasks based on client needs and priorities.
• Issue timely and accurate client communications.
• Escalate risks or issues affecting client experience and suggest remedial actions.
• Ensure financial transactions comply with governance (e.g., waiving charges).
• Respond to client inquiries via correspondence, phone, etc.
• Partner with other departments to resolve client issues and ensure satisfaction.
• Coordinate with specialists on shipping and collection of unsold property.
• Participate in projects as directed by the Head of Shipping.

Invoicing, Payment, and Collections:

• Process and reconcile incoming payments and manage third-party payments.
• Manage accounts receivable and escalate unresolved payments.
• Authorize property releases and liaise on customs and VAT documentation.

Shipping coordination:

• Arrange domestic and international outbound shipments.
• Request and process shipping quotes, select vendors, and optimize shipments.
• Verify shipment requirements and coordinate packing, transport, and security.
• Monitor shipments and troubleshoot issues proactively.
• Handle export license applications and maintain shipment documentation.

Experience & Competencies:

• Degree in a relevant field preferred.
• 3+ years of related experience desirable.
• Excellent client service, communication, and attention to detail.
• Knowledge of logistics, including domestic and international shipping regulations.
• Proficient in Microsoft Office; experience with SAP & Freshdesk is a plus.
• Flexible to work evenings and possibly weekends.
• Fluent in a second European language (e.g., French, German, Italian) preferred.
• Experience with fine art shipping advantageous.

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