Post Room Operative

Ballymore; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in Silvertown, East London. This role focuses on maintaining a secure and efficient post room while ensuring compliance with health and safety regulations. You will be responsible for managing vehicle access, liaising with residents and couriers, and upholding company standards. Ideal candidates will possess strong organisational and communication skills, thrive in a team environment, and have a proactive approach to problem-solving. Join this forward-thinking company and contribute to a culture of excellence and community.

Qualifications

• Good organisational skills and experience with software systems.
• Strong verbal and written communication skills are essential.

Responsibilities

• Maintain operational processes for vehicle access and post room management.
• Implement health and safety procedures and assist with emergency protocols.

Skills

Organisational Skills

Software Systems Knowledge

Team Player

Communication Skills

Health & Safety Legislation Knowledge

Job description

Location of work: Silvertown - East London (E16)

Hours of work: 4 on 4 off, Days. 7:00am - 19:00pm.

Duties & Responsibilities

• Maintain a robust operational process to effectively control vehicle access to/from the post room.
• Implement Health & Safety procedures for Post room operations, adhering to current SOPs and legislation.
• Assist with site fire and emergency procedures, ensuring relevant preventative measures are undertaken.
• Liaise with RSM for departmental issues.
• Handle requests & enquiries to the Postroom Department efficiently and professionally, both in person and by telephone, following SOPs.
• Keep work areas clean and tidy, reporting defects immediately.
• Secure the Postroom at all times, challenging and dealing with any unauthorised access appropriately.
• Be part of the Resort team, maintaining policies, company rules, and quality standards of Ballymore Properties Ltd.
• Greet residents and couriers politely during mail drop-offs and collections.
• Liaise with RSM and RD regarding delivery requests to and from the site via the Postroom.
• Ensure smooth communication system operations within the Estate following SOP principles.
• Report security, health, safety issues, incidents, or complaints accurately.
• Receive, safekeep, and audit parcels and registered mail; secure valuable items in the safe for collection.
• Prepare postal slips for delivery into resident post-boxes, recording them for signature upon collection.
• Issue parcels and registered mail correctly as per SOPs.
• Handle residents’ dry cleaning/laundry, ensuring paperwork is completed.
• Carry out apartment and estate key audits when requested.
• Proactively address maintenance and cleaning issues within the estate.
• Maintain a safe environment and a tidy Parcel Room and storage areas.
• Act appropriately during emergencies.
• Forward relevant correspondence promptly to the RD’s office.
• Provide clear handovers at shift change, highlighting recent events and upcoming activities.
• Attend meetings as directed by the Resort Director or Residential Services Manager.

Other Responsibilities

• Understand and demonstrate the principles of the BAML Mission Statement.
• Foster a ‘can do, will do, with pleasure’ culture within the Residential Estates Team.
• Assist with other tasks or duties as assigned by the Resort Director or Residential Services Manager.

Skills, Experience & Qualifications

• Good organisational skills.
• Knowledge and experience with software systems supporting front of house and security functions.
• Team player with initiative.
• Experience working in a complex multi-site environment.
• Strong verbal and written communication skills.
• Knowledge of H&S legislation.
• Ability to develop and implement strategic and tactical plans.
• Capability to drive organisational and cultural change, fostering a sense of community.
• Motivational skills to energise and encourage team collaboration and effectiveness.
• Demonstrated good practice and knowledge of health and safety legislation.

*Ballymore operate as an equal opportunities employer.