Post Office Specialist

The Midcounties Co-operative; Tewkesbury; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Midcounties Co-operative seeks a Post Office Counter Clerk for their Tewkesbury location. This role involves providing exceptional customer service, managing cash, and ensuring compliance with procedural standards. Candidates are expected to handle customer queries professionally and maintain high operational standards within the Post Office team.

Benefits

Full counter training

Ongoing support and training

Qualifications

• Excellent ability to provide customer service.
• Ability to listen and interact with stakeholders.
• Confident and friendly nature.

Responsibilities

• Providing excellent customer service.
• Complete regular compliance checks.
• Manage cash and follow safety/security policies.

Skills

Customer service

Cash handling

Communication

Job description

Social network you want to login/join with:

About the role:

As a Post Office Counter Clerk, you’ll be responsible for dealing with postal and financial services, dealing with forms and applications, and handling foreign currencies. This involves the correct and accurate handling of monies and the use of computer systems.

As a valued member of our Post Office team, you will receive full counter training, plus ongoing training, and support.

Operational hours:

Monday – Friday – 09:00am – 17:30pm

Saturday - 09:00am – 13:00pm – *Subject to Location*
As a Post Office Counter Clerk, you’ll be responsible for:

- Providing excellent customer service.
- Complete and undertake regular compliance checks.
- Follow all policies, procedures, and cash management.
- Keep all area’s clean, tidy and adhere to all safety/security policies.
- Ensure punctuality and personal appearance standards are in line with the Society’s Uniform policy.
- Deal with customer complaints professionally and process in line with the Society’s complaints procedure.
- Required to ensure that all records are up to date, manage high volume posting activity and communicate with multiple clients and vendors.

*Please note, successful candidates will be subject to a P250 (Credit Check)

Who are we looking for?

To be a successful candidate for this role you will need:

- Excellent ability to provide customer service and a passion for customer care.
- Ability to listen, interact and communicate with different stakeholders.
- Confident and a friendly, approachable nature.
- Cash handling experience is desirable.