Post Office Specialist

The Midcounties Co-operative; Stonehouse; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local cooperative in Stonehouse is seeking a Post Office Counter Clerk to manage postal and financial services. Responsibilities include delivering excellent customer service, performing compliance checks, and adhering to cash management protocols. Ideal candidates should possess strong communication skills, a friendly demeanor, and preferably cash handling experience. Training will be provided.

Benefits

Full counter training

Ongoing training and support

Qualifications

• Excellent ability to provide customer service and a passion for customer care.
• Ability to listen, interact, and communicate effectively with different stakeholders.
• Confident, friendly, and approachable nature.

Responsibilities

• Providing excellent customer service.
• Completing and undertaking regular compliance checks.
• Following all policies, procedures, and cash management protocols.

Skills

Customer service

Cash handling

Communication

Attention to detail

Job description

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About the role:

As a Post Office Counter Clerk, you’ll be responsible for dealing with postal and financial services, handling forms and applications, and managing foreign currencies. This includes the accurate handling of monies and the use of computer systems.

As a valued member of our Post Office team, you will receive full counter training, ongoing training, and support.

Operational hours:

• Monday – Friday – 09:00am – 17:30pm
• Saturday - 09:00am – 13:00pm – *Subject to Location*

Responsibilities include:

• Providing excellent customer service.
• Completing and undertaking regular compliance checks.
• Following all policies, procedures, and cash management protocols.
• Keeping all areas clean, tidy and adhering to all safety/security policies.
• Ensuring punctuality and personal appearance standards are in line with the Society’s Uniform policy.
• Dealing with customer complaints professionally and processing them in line with the Society’s complaints procedure.
• Ensuring all records are up to date, managing high-volume posting activity, and communicating with multiple clients and vendors.

*Please note, successful candidates will be subject to a P250 (Credit Check)

Who are we looking for?

To be a successful candidate for this role, you will need:

• Excellent ability to provide customer service and a passion for customer care.
• Ability to listen, interact, and communicate effectively with different stakeholders.
• Confident, friendly, and approachable nature.
• Cash handling experience is desirable.