Post Office Manager

Co-op; Macclesfield; On-site; GBP 29,000; Full time

Job summary

Co-op is seeking a Post Office Manager for its branch in Macclesfield. This role involves leading the post office operations, ensuring compliance, and fostering a strong team environment. The ideal candidate will have prior experience in the post office sector and excellent customer service skills. Benefits include an annual bonus, generous holiday allowance, and various discounts.

Benefits

Annual bonus based on performance

Pension with up to 10% employer contributions

28 days holiday, increasing to 31 with service

30% discount on Co-op branded products

Wagestream app for early access to earned wages

Qualifications

• Previous experience managing legal compliance in a post office.
• Experience in a fast-paced customer service environment, preferably retail.
• Proven team management or supervision experience focusing on development and performance.
• Strong communication and organizational skills.

Responsibilities

• Develop, lead, and inspire a team of post office clerks.
• Ensure the branch is safe, legal, and operational, complying with all legal and regulatory procedures.
• Report on balance, cash, and sales.
• Drive commercial growth by engaging the team and communicating performance.
• Model excellent customer service.

Skills

Team Management

Customer Service

Communication

Organizational Skills

Legal Compliance

Tools

Horizon System

Job description

Post Office Manager 1056618

Location: The Co-operative Post Office, Ivy Road, Macclesfield, SK11 8NA

Salary: £28,400 per annum plus great benefits

Contract: Permanent

We’re looking for a post office manager to join our team. Our branches are an integral part of our business and the local community, with a strong product offering in our food stores and over 350 post office services across the country.

As a post office manager, you’ll be responsible for the entire post office operation. You should be able to inspire, coach, and create a collaborative working partnership with colleagues in the post office and store. If you have the necessary post office experience and excellent customer service skills, this is a great opportunity to be part of a business that values people.

What you’ll do:

• Develop, lead, and inspire a team of post office clerks
• Ensure the branch is safe, legal, and operational, complying with all legal and regulatory procedures
• Report on balance, cash, and sales
• Drive commercial growth by engaging the team and communicating performance
• Model excellent customer service to colleagues
• Build enthusiasm within your team and develop external relationships in the local community
• Support and build strong working relationships with store colleagues

This role would suit people who have:

• Previous experience managing legal compliance in a post office
• Experience working in a fast-paced customer service environment, preferably retail
• Proven team management or supervision experience, focusing on development and performance
• Knowledge of Horizon system, including cash, stock control, and workforce planning tools
• Strong communication and organizational skills
• A focus on continuous improvement and budget management
• A passion for working with the local community

Why Co-op?

We offer autonomy and support to help you progress your career. Our package includes:

• An annual bonus based on personal and business performance
• A pension with up to 10% employer contributions
• 28 days holiday, increasing to 31 with service
• 30% discount on Co-op branded products and 10% on other brands
• Wagestream app for early access to earned wages
• Discounts on Co-op products and services
• Support for physical, mental, and financial wellbeing

Building an inclusive workplace

We actively build diverse teams and welcome applications from everyone. We aim to create inclusive environments where colleagues have equal opportunities and reflect the communities we serve.

If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme and will offer interviews to eligible disabled candidates.

When applying, you’ll be asked if you want to be considered under the Disability Confident scheme and if you need any reasonable adjustments for the process.

Learn more about our recruitment at jobs.coop.co.uk/apply-process.

Find out more about our diversity and inclusion commitments at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.