Post Office Counter Clerk

Post Office; Wokingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established British brand is seeking a Post Office Counter Clerk in Wokingham. This role involves providing exceptional customer service, managing customer queues, and supporting team members. Candidates must be over 18 and pass a safeguarding check. Benefits include in-store discounts and flexible shifts in an inclusive workplace.

Benefits

In-store employee discounts

Generous third-party discounts

Employee assistance programme

Flexible shifts

Company pension

Qualifications

• Must be over the age of 18 and complete a safeguarding check.
• Flexible to work in different locations for training.

Responsibilities

• Provide exceptional customer service to all customers.
• Manage queues and assist customers with services.
• Maintain high standards of governance and attention to detail.
• Support colleagues in a team environment.

Skills

Exceptional customer service

Teamwork

Communication skills

Adaptability

Job description

Post Office Counter Clerk

We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. 18-20: £10.03, 21+: £12.25

To be employed in this role you must be over the age of 18 and complete a safeguarding check.

3-Day Post Office Counter Training Covers Introduction, Processes, Practical Skills & Systems. Training may take place at a different location – flexibility required!

With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations.

About the role

As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking.

Key responsibilities will include:

• Delivering an exceptional customer service to all customers
• Managing queues and ensuring that customers can access the services they need quickly and simply
• Meeting high standards of governance and attention to detail
• Being part of a team and supporting colleagues

About you

• A passion for customers, having an exceptional experience in store
• Confidence in communicating within the team
• Motivation to achieve fantastic results and standards
• Adaptability to meet company requirements and goals

About us

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas.

Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!

At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here.

If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!

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