Post Office Counter Clerk

Lincolnshire Co-op; Lincoln; On-site; GBP 18,000 - 23,000; Full time

Job summary

Join a leading company as a Post Office Counter Clerk, where you will deliver valuable services to your local community. You will greet customers, manage transactions, and promote products, ensuring a friendly and efficient experience. This role offers opportunities for career development and comes with benefits like annual leave, pension contributions, and colleague discounts.

Benefits

Up to 30 days annual leave (pro-rata) including bank holidays

Pension scheme with up to 12% employer contributions

Generous colleague discounts

Discretionary annual bonuses

Free tea and coffee during breaks

Wellbeing initiatives

Qualifications

• Experience in customer service preferred.
• Ability to work under pressure in a team environment.
• Keen eye for detail and maintaining confidentiality.

Responsibilities

• Building and developing sales by informing customers of products.
• Maximising sales opportunities to exceed targets.
• Providing services such as handling letters and parcels.

Skills

Customer Service

Communication

Sales Orientation

Job description

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Working in a post office is not just about selling stamps; our branches provide a wide range of valued services to their local communities. From posting options for everything they need to send, to helping them get ready for their holidays with currency exchange and travel insurance, we’re here for our customers to help them get things done!

As a Post Office Counter Clerk, you’ll be at the forefront of this valued service. Greeting your customers and making sure they receive a friendly, easy, and personalised service that they’ll remember and keep coming back for. In this role, you will also:

• Build and develop sales by keeping customers informed of the latest products and services that we offer.
• Maximise selling opportunities to ensure that your branch exceeds its targets.
• Deliver the valued services that our customers expect, such as handling letters and parcels, bill payments, passport applications, and car tax.
• Ensure any cash handling and administration duties are completed accurately and effectively whilst adhering to security measures.

About You

Are you an enthusiastic people person with strong communication skills and a passion for customer service? Whether you have previous experience in a post office or in a customer service setting, we want to hear from you! Due to the fast-paced environment within our Post Offices, you will need to be able to work under pressure during busy periods alongside your close-knit team. You’ll also need to demonstrate:

• An approachable and friendly manner with fantastic customer service skills to serve your local community and keep them returning for more.
• A keen eye for detail to accurately record information whilst maintaining confidentiality.
• A sales-focused approach to your work, selling effectively with the desire to meet and exceed targets.

To provide you with the best training for this role, there is a requirement to complete 150 hours of training within the first 6 weeks of employment. Flexibility around this is ideal, and we are happy to discuss this in more detail at the interview stage.

About the Role:

Working in a post office involves more than selling stamps; our branches offer a variety of services to the community. From mailing options to currency exchange and travel insurance, we’re here to help customers get things done!

As a Post Office Counter Clerk, you’ll be at the forefront of this service, greeting customers and providing a friendly, personalised experience. Your responsibilities include:

• Building and developing sales by informing customers of our latest products and services.
• Maximising sales opportunities to exceed branch targets.
• Providing services such as handling letters and parcels, bill payments, passport applications, and car tax.
• Completing cash handling and administrative duties accurately and securely.

About You

We’re looking for enthusiastic individuals with strong communication skills and a passion for customer service. Experience in a post office or customer service environment is preferred. You should be able to work under pressure during busy periods and be a team player. You will also need to:

• Be friendly and approachable, providing excellent service to the community.
• Have a keen eye for detail and maintain confidentiality.
• Be sales-oriented, aiming to meet and exceed targets.

Training involves 150 hours within the first 6 weeks, and flexibility is appreciated. We can discuss this further during the interview.

Benefits:

This role offers a great opportunity to develop your career with us and make a positive impact. Benefits include:

• Up to 30 days annual leave (pro-rata) including bank holidays
• Pension scheme with up to 12% employer contributions
• Generous colleague discounts across our businesses
• Discretionary annual bonuses
• Free tea and coffee during breaks
• Wellbeing initiatives and community engagement opportunities