Post Office Counter Clerk

Post Office; Hinckley and Bosworth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading postal service provider in Hinckley and Bosworth is seeking a Post Office Counter Clerk who will deliver exceptional customer service and support colleagues. The ideal candidate should have a passion for customer experience and strong communication skills. This role offers 20 hours per week, with flexible shifts and various employee benefits including in-store discounts and a company pension.

Benefits

In-store employee discounts

Employee assistance programme

Company pension

Qualifications

• Over 18 years of age and completed a safeguarding check.
• Passion for delivering exceptional customer experiences.
• Adaptability to meet company requirements.

Responsibilities

• Deliver exceptional customer service to all customers.
• Manage queues efficiently.
• Ensure high standards of governance and attention to detail.

Skills

Exceptional customer service

Team support

Communication skills

Job description

Overview

Post Office Counter Clerk

Working Hours: 20 hours per week working any 5 out of 6 days. Closed on Sundays!

We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. Please see below:

• 16-18 years: £7.57
• 18-20: £10.03
• 21+: £12.25

To be employed in this role you must be over the age of 18 and complete a safeguarding check.

3-Day Post Office Counter Training covers Introduction, Processes, Practical Skills & Systems

Training may take place at a different location – flexibility required!

About the role

As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include;

• Delivering an exceptional customer service to all customers
• Managing queues and ensuring that customers can access the services they need quickly and simply
• Meeting high standards of governance and attention to detail
• Being part of a team and supporting colleagues

About you

• A passion for customers, having an exceptional experience in store
• Confidence in communicating within the team
• Motivation to achieve fantastic results and standards
• Adaptability to meet company requirements and goals

About us

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.

Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!

At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!

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