Post Office Counter Clerk

Post Office; Cheltenham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known UK retail service is seeking a Counter Clerk in Cheltenham. In this part-time role, you will provide exceptional customer service and assist customers with various services. Candidates should be over 18 and possess good communication skills, adaptability, and a passion for customer satisfaction. This position involves flexibility in working hours, including weekends, and promises an inclusive environment with various employee benefits including discounts and assistance programs.

Benefits

In-store employee discounts

Generous third-party discounts

Employee assistance programme

Flexible shifts

Company pension

Qualifications

• Passion for providing exceptional customer experiences.
• Confidence in teamwork and communication.
• Motivated to achieve high standards and results.
• Ability to adapt to changing company requirements.

Responsibilities

• Provide exceptional customer service.
• Manage queues and assist customers promptly.
• Ensure high standards of governance and attention to detail.
• Support team members effectively.

Skills

Exceptional customer service

Confidence in communication

Motivation to achieve results

Adaptability

Job description

Post Office Counter Clerk Working Hours

20 hours per week, working any 5 out of 7 days including weekends

Pay

We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. Please see below:

• 16-18 years: £7.57
• 18-20: £10.03
• 21+: £12.25

Requirements

To be employed in this role you must be over the age of 18 and complete a safeguarding check.

3-Day Post Office Counter Training

Covers Introduction, Processes, Practical Skills & Systems

Training may take place at a different location – flexibility required!

About the role

As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include:

• Delivering an exceptional customer service to all customers
• Managing queues and ensuring that customers can access the services they need quickly and simply
• Meeting high standards of governance and attention to detail
• Being part of a team and supporting colleagues

About you

• A passion for customers, having an exceptional experience in store
• Confidence in communicating within the team
• Motivation to achieve fantastic results and standards
• Adaptability to meet company requirements and goals

About us

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.

With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.

Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!

Inclusive Workplace

At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!

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