Post Office Counter Clerk

Post Office; Cardiff; On-site; GBP 15,000 - 18,000; Full time

Job summary

TGJones is hiring a Post Office Counter Clerk to deliver exceptional customer service, process travel money and documents, and manage daily banking tasks. The role emphasizes efficiency, governance, and teamwork across shifts at a busy counter.

You must be over 18 and pass safeguarding checks; a 3‑day training program is provided to cover introductions, processes and systems. Training may occur at a different location.

Qualifications

• Over 18 years old and able to complete safeguarding check.
• 3‑Day Post Office Counter Training covering Introduction, Processes, Practical Skills & Systems.

Responsibilities

• Deliver exceptional customer service to all customers.
• Manage queues to ensure quick access to services.
• Maintain high governance and attention to detail.
• Be an active team member and support colleagues.

Skills

Customer service

Communication

Teamwork

Attention to detail

Adaptability

Job description

Post Office Counter Clerk

Contract Type: Fixed Term Until 30 September 2026

We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. Please see below
18-20: £10.85
21+: £12.71

To be employed in this role you must be over the age of 18 and complete a safeguarding check.

3-Day Post Office Counter Training Covers Introduction, Processes, Practical Skills & Systems

Training may take place at a different location – flexibility required!

With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.

About the role

As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include;

• Delivering an exceptional customer service to all customers
• Managing queues and ensuring that customers can access the services they need quickly and simply
• Meeting high standards of governance and attention to detail
• Being part of a team and supporting colleagues

About you

• A passion for customers, having an exceptional experience in store
• Confidence in communicating within the team
• Motivation to achieve fantastic results and standards
• Adaptability to meet company requirements and goals

About us

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.

Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!

At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!

Read | Learn | Play | Bank | Post