Post Office Clerk - TGJones Brighton

Post Office; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A popular retail service provider in the United Kingdom is seeking a Counter Clerk to deliver exceptional customer service and manage queues efficiently. You will be part of a team that supports colleagues and meets high standards of service. The ideal candidate should demonstrate a passion for customer experiences, effective communication, and adaptability in meeting the company's goals. A range of benefits, including employee discounts, will be provided.

Benefits

Pension scheme

Paid annual leave

Employee discounts

Qualifications

• A passion for providing exceptional customer experiences.
• Confidence in communication and teamwork.
• Motivation to achieve high results and standards.
• Adaptability to meet company requirements.

Responsibilities

• Deliver exceptional customer service.
• Manage queues efficiently.
• Maintain high governance standards.
• Support colleagues as part of a team.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

As a Counter Clerk in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.

What being a Counter Clerk is all about

• Delivering an exceptional customer service to all customers.
• Managing queues and ensuring that customers can access the services they need quickly and simply.
• Meeting high standards of governance and attention to detail.
• Being part of a team and supporting colleagues.

What our Post Office Stores would love to see

• A passion for customers, having an exceptional experience in store.
• Confidence in communicating within the team.
• Motivation to achieve fantastic results and standards.
• Adaptability to meet company requirements and goals.

How we reward our teams

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us

WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts for over 230 years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.