Post Office Assistant

Musgrave Group; Cookstown; On-site; GBP 10,000 - 12,000; Part time

Job summary

A leading company in retail is inviting applications for a part-time Post Office Assistant at their Cookstown location. The role involves processing postal services, ensuring compliance with operational guidelines, and delivering exceptional customer service. Ideal candidates will have relevant qualifications such as GCSE Maths and English, along with customer service experience, and will enjoy benefits such as weekly pay, enhanced maternity and paternity pay, and career development opportunities.

Benefits

Weekly pay

Enhanced maternity pay

Paternity pay

Employee Assist Programme

Store shopping discount card

Learning and development opportunities

Exclusive post office uniform

Discounts on days out and cinema tickets

Qualifications

• 6 months previous experience in a Post Office or customer service role required.
• Ability to show knowledge of post office services.
• Experience working in a team environment valued.

Responsibilities

• Process bill payments, lodgements, and other post office services.
• Balance own stock unit and safe daily.
• Handle shop floor, till or administrative duties as required.

Skills

Customer Service

Teamwork

Knowledge of postal services

Education

GCSE Maths and English, Grade C or above

Tools

Horizon System

Post Office Systems

Job description

Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 18 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place.

We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.

Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We are now inviting applications for the position of Post Office Assistant, Centra Cookstown.

The role is part time, 30 hours, permanentcontract. The successful candidate must be flexible to work days and weekends.

This type of role will have an agreed shift pattern set within the store opening hours. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at the interview. Candidates must be able to travel to the Store via car, public transport or other to fulfil shift requirements.

The Role

Work as part of the instore post office team to deliver an exceptional service for our customers, whilst maximising post office services and upselling products, as appropriate.

Responsibilities

• Processing bill payments, lodgements, and other services applicable to the post office running.
• Processing mail, parcels, and other related postal services.
• Reporting and balancing of your own stock unit and safe daily.
• Ability to demonstrate knowledge of post office services in compliance with financial standards and authority guidelines.
• Adherence to the company’s store operating procedures applicable to the running of the post office.
• Preparing and processing banking via the appropriate external services, as and when required.
• You may be required to carry out shop floor, till or administrative duties, with appropriate training, as and when required as part of this role.

What is in it for you?

• Work as part of an amazing team
• Weekly pay
• Enhanced maternity pay, eligibility applies.
• Paternity pay, eligibility applies.
• Employee Assist Programme
• Discount card for store shopping, for you and a nominated user
• Learning and development opportunities for career progression.
• Exclusive post office uniform
• As well as extra discounts on days out, cinema tickets and much more.

#LI-DNP

The ideal candidate will have/be:

Role Criteria

• GCSE Maths and English, Grade C or above (or equivalent) and/or 6 months previous experience gained in a Post Office role/ similar role/ customer service role
• Previous experience of working in a team
• Working knowledge of the Horizon System
• Experience working with Post Office Systems

Musgrave is an equal opportunities employer.
We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.