Post-Contract Manager

Johnson Matthey; Royston; Hybrid; GBP 47,000 - 63,000; Full time

Job summary

A sustainable technology leader in the UK is seeking a Claims Manager. In this role, you will manage the claims validation process and collaborate with various stakeholders. The ideal candidate will have strong analytical and problem-solving skills, familiarity with SAP, and experience in pricing or claims. This position offers a hybrid working model and competitive benefits, including health insurance and paid vacation.

Benefits

Health & Well-being benefits

25 days of paid vacation

Pension Fund contributions

Life and critical disease insurance

Paid volunteering opportunities

Career growth and development opportunities

Qualifications

• Experience in pricing, claims, or commercial finance roles, ideally in manufacturing or B2B.
• Ability to work under pressure while managing competing priorities effectively.
• Proactive, comfortable navigating ambiguity, and committed to continuous improvement.

Responsibilities

• Lead and manage the end-to-end claims validation process.
• Collaborate with Sales, Finance, and other stakeholders.
• Provide insights on claim trends and support continuous improvement.

Skills

Strong analytical and problem-solving skills

Experience in pricing, claims, or commercial finance

Familiarity with ERP systems such as SAP

Excellent communication skills

Detail-oriented

Tools

SAP

Job description

Overview

Pay Range: €55 000 - €72 000. Manages team in the delivery of the sales/business plan through acquiring and retaining accounts, and building and strengthening relationships in assigned markets, accounts or territories. Works on accounts that are medium level risk/impact to business.

World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! Claims Manager, you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.

The role

As a Claims Manager, you will help drive our goals by:

• Lead and manage the end-to-end claims validation process, ensuring alignment with contract terms, pricing logic, rebate structures, and accurate reflection in PMS (Price Management System) and SAP, while driving automation of discrepancy checks and claims workflows.
• Collaborate with Sales, Finance, Customer Service, and other regional stakeholders to assess claim legitimacy, evaluate financial impact, support Pricing Room reviews and cycles, and act as the primary contact for claims-related matters.
• Provide insights on claim trends, root causes, and order-to-cash blockers to support Pricing Excellence targets, while contributing to the simplification, standardisation, and governance of claims databases, frameworks, and reporting.
• Drive continuous improvement by enabling automation, ERP alignment, and system integration, while supporting training and onboarding of commercial teams and presenting recommendations to the Pricing Excellence Director.

Key skills

• Strong analytical and problem-solving skills with a commercial mindset, supported by experience in pricing, claims, or commercial finance roles, ideally in manufacturing or B2B.
• Familiarity with ERP systems such as SAP and pricing tools, combined with the ability to work under pressure while managing competing priorities effectively.
• Excellent communication and stakeholder management skills, with a collaborative approach and the ability to influence across functions and regions.
• Proactive, detail-oriented, and accountable, comfortable navigating ambiguity, committed to continuous improvement, and focused on customer-centric thinking.

Even if you only match some of the skills, we’d love to hear from you to discuss further!

What we offer

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:

• Health & Well-being: a diverse, inclusive, work & life balance work environment; hybrid way of working; health insurance from the first day of employment; employee assistance program.
• 25 days of paid vacation leave
• IIIrd Pillar Pension Fund contributions.
• Life, accidents & critical diseases insurance
• Paid volunteering opportunities (2 days per year)
• Great career growth and development opportunities in a global organization

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact [e-mail]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.

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How to apply:

If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com)

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.