Positions: Associate Account Director

IPG Mediabrand; Leeds; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in performance marketing is seeking a Client Success Associate Account Director to manage digital strategies and client relationships. The role requires strong communication and organizational skills, with a focus on delivering results and client satisfaction. The position offers a supportive work environment with various perks, including flexible working hours and health benefits.

Benefits

Flexi–leave and 25 days annual leave

Free breakfast and lunch

Early finish Fridays

Flexible working hours (Mon-Thurs)

Electric vehicle salary sacrifice scheme

Interest-free season ticket loan

Paid volunteering leave

Group Income Protection

Life Assurance

Private Medical Insurance/Health Cash Plan

Group Pension with contributions

Generous parental leave and pay

Employee Assistance Programme

Free eye tests and flexible benefits

Qualifications

• Strong communication and organizational skills required.
• Proficiency in reporting and tracking tools.

Responsibilities

• Manage cross-channel digital strategies and client satisfaction.
• Execute tasks to meet campaign targets and monitor campaigns.
• Develop performance review reports and insights.

Skills

Communication

Organization

Digital Expertise

Excel

PowerPoint

Job description

Location: Leeds, England, United Kingdom | Agency: Kinesso - United Kingdom Ref#: 16127 | Job Function: Client Services | Type of Contract: Regular

About Us

KINESSO is a technology-driven performance marketing agency within IPG Mediabrands, focused on delivering actionable growth through optimization, analytics, AI, and experimentation. We integrate the strengths of Matterkind, Reprise, and Kinesso to provide comprehensive performance marketing and data technology solutions. With over 6,000 employees in more than 60 countries, we aim to turn insights into outcomes for our clients. Learn more at www.KINESSO.com

Role Description

The Client Success Associate Account Director will report to the Account Director/Business Director and collaborate closely with Channel teams and senior client stakeholders. You will manage cross-channel digital strategies, identify cross-sell and up-sell opportunities, and ensure the effective integration of digital channels. Strong communication and organizational skills are essential to oversee account performance and client satisfaction. You will also develop client plans and nurture revenue pipelines within your remit.

Key Responsibilities

Digital Expertise

• Establish yourself as a key digital Client Performance contact internally & externally
• Maintain solid knowledge of PPC, SEO, Affiliates, Social, and Programmatic channels, staying updated with industry developments
• Develop proficiency in reporting and tracking tools, with excellent Excel and PowerPoint skills
• Communicate effectively to manage client expectations and present strategies
• Discuss and challenge cross-channel business plans/strategies
• Contribute to process improvements for internal and external workflows

Account/Client Management

• Execute daily, weekly, monthly, and quarterly tasks to meet campaign targets
• Coordinate with digital teams on campaign timelines, budgets, and optimizations
• Monitor campaigns to ensure alignment with objectives
• Ensure accurate reporting and high-quality presentations
• Prepare cross-channel strategies and forecasts supported by data
• Develop performance review reports and provide insights and recommendations
• Maintain contact reports, meeting minutes, and status updates
• Complete timesheets regularly and meet deadlines
• Support new business initiatives through research and client engagement
• Lead and support account teams to deliver excellent results
• Propose innovative ideas and industry insights to clients
• Stay informed about partner product releases and industry trends
• Collaborate with Channel and Strategy teams to address client challenges
• Develop industry-specific POVs and analyze marketing opportunities
• Understand client businesses, products, and services, including contractual and commercial aspects

Employee Transparency

IPG Mediabrands values diversity and inclusion, providing a supportive environment for all employees. We are an equal-opportunity employer and encourage applicants from all backgrounds. For adjustments during the recruitment process, contact Jess at [e-mail] for a confidential discussion.

THE PERKS

We offer a supportive work environment with opportunities for growth and recognition, including:

• Flexi–leave and 25 days annual leave, with office closure during Christmas & New Year
• Free breakfast and lunch
• Early finish Fridays
• Flexible working hours (Mon-Thurs)
• Electric vehicle salary sacrifice scheme
• Interest-free season ticket loan
• Paid volunteering leave
• Group Income Protection, Life Assurance, Private Medical Insurance/Health Cash Plan
• Group Pension with contributions
• Generous parental leave and pay
• Employee Assistance Programme
• Free eye tests and flexible benefits including dental, travel insurance, gym discounts, and more