POS Account Manager

Harrison Scott Associates; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A renowned creative solutions company is seeking an ambitious Account Manager with a strong background in large format and POS printing. The role involves managing client accounts, collaborating with teams to ensure high-quality service, and leveraging excellent communication skills to drive growth and satisfaction.

Qualifications

• Strong experience in customer service and account management.
• Solid knowledge of print and production processes.
• Computer literate with IT skills, including Microsoft Office.

Responsibilities

• Manage accounts and liaise with clients for status updates.
• Identify growth opportunities through upselling and cross selling.
• Work closely with sales and production teams.

Skills

Customer service

Account management

Communication

Proactive approach

Problem-solving

Education

Experience in large format digital print and POS

Job description

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We are looking for an ambitious and highly motivated individual, ideally with a specialist background in POS to join a renowned creative solutions company. With a proven success in the management of accounts within the printing industry, and through your excellent communication skills, you will effectively interpret an array of Large Format and Display projects, managing processes through to completion.

You will have a solid knowledge of print and production which will enable you to work closely with the pre-press and production teams to ensure that Clients projects are serviced to the highest standards and further increasing the growth of this impressive business.

As Account Manager, you will be responsible for:

• Working in a team within Customer Services.
• Identifying opportunities for growth by upselling and cross selling, positioning the company’s full services.
• Working closely with sales team.
• Ensuring all procedures and paperwork are processed speedily, accurately and efficiently for the team
• Regularly liaising with clients to provide status updates

Key attributes required:

• Strong customer service and account management experience with a background in large format digital print and POS
• In-depth understanding and knowledge of large format digital and additional print processes
• Proactive approach to identify growth within existing accounts to generate additional revenue where possible
• Enthusiasm for customer service and client development
• Ability to stay calm under pressure
• Excellent communication skills
• MIS experience and ideally estimating experience (training to be given to the right candidate if required)
• Enthusiasm for customer service and client development
• Must be computer literate – IT skills to include Microsoft Office, Word and Excel

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