Portuguese Speaking Customer Service Representative

JR United Kingdom; Cardiff; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading global company is seeking a Portuguese Speaking Customer Service Representative to join their team based in Cardiff, supporting the Portugal customer base. This full-time position offers a competitive salary and excellent benefits including career progression opportunities, a contributory pension scheme, and enhanced parental leave.

Benefits

Contributory pension scheme (up to 7% company match)

Life assurance (4x basic salary)

Employee Assistance Programme

Enhanced maternity and paternity leave

Company events and referral programme

Free parking

Qualifications

• 2-3 years of experience in customer service.
• Fluent or native in European Portuguese and fluent in English.
• Ability to manage challenges positively and effectively.

Responsibilities

• Manage and oversee deliveries for the Portugal customer base.
• Serve as the first point of contact for customer requests and enquiries.
• Investigate and resolve customer complaints.

Skills

Communication

Customer Focus

Problem Solving

Attention to Detail

Active Listening

Tools

Microsoft Office

SAP

Salesforce

Job description

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Portuguese Speaking Customer Service Representative, Cardiff

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 07.06.2025

Expiry Date: 22.07.2025

Job Description:

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

An exciting opportunity to join a global leader in a dynamic and fast-paced environment.

An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.

Key Responsibilities:

• Manage and oversee deliveries for the Portugal customer base
• Serve as the first point of contact for all customer requests and enquiries
• Build and maintain strong relationships through proactive communication and weekly calls
• Ensure orders are processed accurately and delivered on time
• Investigate and resolve customer complaints, driving continuous improvement
• Identify and act on opportunities for customer growth and promotional engagement
• Liaise with internal teams to ensure excellent service delivery
• 2-3 years of experience in a demanding customer service environment
• Fluent or native in European Portuguese
• Fluent in English (written and spoken)
• Proficient in Microsoft Office (especially Excel)
• Excellent communication and active listening skills
• Ability to manage challenges with a positive, solutions-focused approach
• Strong attention to detail and process-driven mindset
• Additional languages (especially Spanish)
• Experience with SAP and Salesforce
• Knowledge of international business and complaint resolution processes
• Competitive salary and career progression
• Contributory pension scheme (up to 7% company match)
• Life assurance (4x basic salary)
• Employee Assistance Programme and perks
• Enhanced maternity and paternity leave
• Company events and referral programme
• Free parking

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.