Portfolio Pathway Transformation Manager

Royal College Of Physicians; England; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

The Royal College Of Physicians is recruiting a Portfolio Pathway Transformation Manager to lead the operational delivery, transformation and continuous improvement of the Portfolio Pathway service within the Joint Royal Colleges of Physicians Training Board (JRCPTB).

This 12-month fixed-term role focuses on service improvement, operational resilience, performance management, technology and data-led working, engaging with GMC, SACs and medical leaders to drive strategic change.

Qualifications

• Degree or equivalent professional experience.
• Experience leading and managing an operational service, programme or business function.
• Experience leading, motivating and developing staff.
• Demonstrable experience delivering service improvement, transformation and organisational change.
• Excellent planning, organisational and problem-solving skills, with the ability to manage competing priorities in a complex and changing environment.
• Experience identifying and managing operational risks.
• Experience using data, reporting and technology to improve performance and support decision making.
• Excellent written and verbal communication skill, with experience building productive relationships and influencing senior stakeholders.

Responsibilities

• Lead the operational delivery of the Portfolio Pathway service across physician specialties, ensuring a responsive, high-quality and efficient service.
• Develop and deliver an agreed transformation plan with measurable improvements in performance, efficiency, resilience, management information and stakeholder experience.
• Review the end-to-end service and use data and stakeholder insight to identify root causes of delay, inefficiency and service risk.
• Improve performance against contractual and regulatory timeframes, service standards and key performance indicators, addressing risks and backlogs within JRCPTB's control.
• Work collaboratively with internal teams and key stakeholders including SACs and the GMC.
• Drive the effective use of technology, automation, artificial intelligence and business intelligence to improve workflows, reporting and decision making.
• Review and strengthen arrangements for the clinical assessor workforce, including recruitment, capacity, deployment and utilisation.
• Provide clear, supportive line management and development for the Portfolio Pathway team.
• Build effective relationships with medical leaders, SACs, clinical assessors, the GMC and other stakeholders, producing robust reports, analysis and recommendations for senior audiences.
• Support the Federation's response to the anticipated GMC tender and subsequent transition planning through operational evidence, performance information and service analysis.

Skills

Leadership

Staff development

Data-driven performance

Programme management

Stakeholder influencing

Risk management

Communication skills

Problem solving

Education

Degree or equivalent professional experience

Tools

Power BI

Dynamics CRM

Microsoft Copilot

Power Automate

Job description

Contract type: 12 month fixed term

Salary: Grade 5, £38,429. Please note, for internal applicants the salary will be reflected by pay and award policy

Working arrangements: Standard working hours between 9am – 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office.

The Federation of the Royal Colleges of Physicians is recruiting a Portfolio Pathway Transformation Manager to lead the operational delivery, transformation and continuous improvement of the Portfolio Pathway service within the Joint Royal Colleges of Physicians Training Board (JRCPTB). This is a 12-month fixed-term role providing leadership during a period of significant organisational change, with a strong focus on service improvement, operational resilience, performance management, technology and data-led working. Portfolio Pathway is a key route to specialist registration, enabling experienced doctors to demonstrate that they have achieved the standards required for entry to the General Medical Council (GMC) Specialist Register.

Purpose and scope

The postholder will lead a team of administrators and work with medical leaders, Specialty Advisory Committees (SACs), clinical assessors, the General Medical Council (GMC) and colleagues across the Federation. They will develop and deliver a time-limited transformation plan, improving areas within JRCPTB's control while clearly evidencing and escalating wider systematic constraints and dependencies.

Key responsibilities

• Lead the operational delivery of the Portfolio Pathway service across physician specialties, ensuring a responsive, high-quality and efficient service.
• Develop and deliver an agreed transformation plan with measurable improvements in performance, efficiency, resilience, management information and stakeholder experience.
• Review the end-to-end service and use data and stakeholder insight to identify root causes of delay, inefficiency and service risk.
• Improve performance against contractual and regulatory timeframes, service standards and key performance indicators, addressing risks and backlogs within JRCPTB's control.
• Work collaboratively with internal teams and key stakeholders including SACs and the GMC.
• Drive the effective use of technology, automation, artificial intelligence and business intelligence to improve workflows, reporting and decision making.
• Review and strengthen arrangements for the clinical assessor workforce, including recruitment, capacity, deployment and utilisation.
• Provide clear, supportive line management and development for the Portfolio Pathway team.
• Build effective relationships with medical leaders, SACs, clinical assessors, the GMC and other stakeholders, producing robust reports, analysis and recommendations for senior audiences.
• Support the Federation's response to the anticipated GMC tender and subsequent transition planning through operational evidence, performance information and service analysis.

About you

Essential

• Degree or equivalent professional experience.
• Experience leading and managing an operational service, programme or business function.
• Experience leading, motivating and developing staff.
• Demonstrable experience delivering service improvement, transformation and organisational change.
• Excellent planning, organisational and problem-solving skills, with the ability to manage competing priorities in a complex and changing environment.
• Experience identifying and managing operational risks.
• Experience using data, reporting and technology to improve performance and support decision making.
• Excellent written and verbal communication skill, with experience building productive relationships and influencing senior stakeholders.

Desirable

• Experience leading digital transformation, service redesign or operational improvement programmes.
• Experience working with clinicians or professional volunteer networks.
• Experience using digital workflow, automation, CRM or business intelligence tools such as Power BI, Dynamics CRM, Microsoft Copilot or Power Automate.
• Knowledge of postgraduate medical education, healthcare regulation or professional standards.