Portfolio Office Manager

Midland Heart; Park Central; On-site; GBP 60,000 - 90,000; Full time

Job summary

Midland Heart is seeking an experienced Portfolio Office Manager to shape and govern our portfolio of change. You will establish the Portfolio Office, implement processes and reporting for organisation-wide visibility of priorities and investment, and drive effective decision making.

You will lead governance and assurance across initiatives, work with senior stakeholders and maintain a simple, proportionate portfolio framework that supports delivery without adding bureaucracy.

Qualifications

• Proven ability to establish or improve a Portfolio Office or comparable function.
• Experience embedding new governance and assurance processes for delivery.

Responsibilities

• Lead the Portfolio Office and develop processes, standards and information for organisation-wide change.
• Maintain an integrated change roadmap and support decisions on priorities, investment, resources and capacity.
• Oversee change intake, governance and assurance to ensure initiatives are properly assessed and monitored.
• Analyse portfolio performance, identifying risks, issues and dependencies and provide clear reporting and recommendations to senior leaders.
• Collaborate with Finance and delivery teams to oversee budgets, forecasts and investment while monitoring benefits.
• Establish and embed simple, proportionate portfolio management processes that stakeholders understand and adopt.

Skills

Portfolio governance

Planning & prioritisation

Performance management

Governance & assurance

Stakeholder engagement

Leadership & team development

Job description

Are you an experienced portfolio professional looking for an opportunity to shape how change is prioritised, governed and delivered across an organisation?

We're strengthening how we manage organisational change at Midland Heart, moving towards a more coordinated, portfolio-led approach that gives us greater visibility of our priorities, investment, capacity and delivery.

As our Portfolio Office Manager, you'll have the opportunity to establish and shape our Portfolio Office, developing the processes, standards and reporting that give us an organisation-wide view of change and support effective decision making.

We're looking for someone who can make portfolio management simple and effective, introducing proportionate governance and assurance without creating unnecessary bureaucracy or slowing delivery.

What will you be doing?

You'll lead the Portfolio Office, taking responsibility for the processes, standards and information that support effective portfolio management across the organisation.

• Leadership & Development: Leading and developing the Portfolio Office team, building capability and ensuring the function provides effective coordination, governance and assurance.
• Portfolio Planning & Prioritisation: Maintaining our integrated change roadmap, overseeing portfolio planning and supporting decisions around priorities, investment, resources and capacity.
• Governance & Assurance: Overseeing change intake, governance and assurance, ensuring initiatives are appropriately assessed, prioritised and monitored.
• Performance & Reporting: Analysing portfolio performance, identifying emerging risks, issues and dependencies, and providing clear reporting and recommendations to senior leaders.
• Investment & Benefits: Working closely with Finance and delivery teams to maintain oversight of portfolio budgets, forecasts and investment, while monitoring the benefits and outcomes of organisational change.
• Continuous Improvement: Establishing and embedding simple, proportionate portfolio management processes and standards that stakeholders understand and adopt, without creating unnecessary bureaucracy.

What are we looking for?

We're looking for an experienced portfolio professional with a strong understanding of portfolio governance, planning and performance management.

You'll be comfortable working across multiple projects and change initiatives, engaging with senior stakeholders and using complex delivery information to provide clear insight, recommendations and constructive challenge.

Our ideal candidate?

Your CV will clearly demonstrate:

• Portfolio Office Development: Experience establishing or improving a Portfolio Office or comparable function, including embedding new processes and ways of working.
• Governance & Assurance: Experience introducing proportionate governance and assurance processes that support effective delivery.
• Portfolio Planning: Experience overseeing roadmaps, priorities, risks, dependencies, investment and resource capacity.
• Performance & Insight: Experience analysing portfolio information, identifying issues and constructively challenging senior stakeholders.
• Stakeholder Engagement: Experience influencing stakeholders and embedding consistent portfolio management processes.
• Leadership: Experience leading and developing teams, building capability and improving service delivery.

This is a full-time, permanent role based at our Bath Row office in Central Birmingham. As this is a highly visible role supporting colleagues and managers across Midland Heart, you'll need to be present in the office for at least 3 days of the working week, the remainder can be worked from home.

Why Midland Heart?

We're one team working together for our tenants. We're a large, ambitious housing organisation providing people with an affordable place to call home.

We expect a lot from our people, but in return you'll find a supportive and rewarding workplace where great people can thrive.

Applications close: Sunday 8th November 2026
1st stage Interviews: W/C Monday 9th November 2026

We're proud to be a Disability Confident Employer. Please feel free to contact us if you'd like to discuss any adjustments you may need to support you through our recruitment process.