Portfolio Manager

Mitie Group plc.; West Midlands; On-site; GBP 70,000 - 90,000; Full time

Job summary

Mitie Group plc. is seeking a Portfolio Manager to own a diverse contract portfolio, delivering high-quality facilities management services while building strong client relationships.

You will oversee service delivery across the portfolio, monitor KPIs and SLAs, manage financial performance including P&L, forecasting and debt, and lead teams with performance management and development to drive continuous improvement.

Qualifications

• Previous experience in a Facilities/Portfolio Management or commercial environment.
• Strong customer service and stakeholder management skills.
• Ability to manage small work projects.
• Strong team leadership and experience of managing a team.
• Excellent communication skills, both written and verbal.
• Some technical knowledge within M&E would be desirable.

Responsibilities

• Oversee the delivery of all services across the contract portfolio, ensuring compliance with QHSE standards and contractual requirements
• Demonstrate some technical knowledge within the electrical or mechanical field.
• Build and maintain strong relationships with clients and internal stakeholders, ensuring consistent service delivery.
• Monitor KPIs and SLAs, ensuring targets are achieved and identifying areas for continuous improvement.
• Manage financial performance including P&L, forecasting, WIP, and debt, driving improvement against targets.
• Lead and develop teams across the portfolio, including performance management, succession planning, and productivity optimisation.

Skills

Customer service

Stakeholder management

Team leadership

Communication skills

Project management

M&E knowledge

Job description

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Portfolio Manager who will take ownership of a diverse portfolio, delivering high-quality Facilities Management services while building strong client relationships and driving operational and financial performance.

Role Responsibilities

• Oversee the delivery of all services across the contract portfolio, ensuring compliance with QHSE standards and contractual requirements
• Demonstrate some technical knowledge within the electrical or mechanical field.
• Build and maintain strong relationships with clients and internal stakeholders, ensuring consistent service delivery.
• Monitor KPIs and SLAs, ensuring targets are achieved and identifying areas for continuous improvement.
• Manage financial performance including P&L, forecasting, WIP, and debt, driving improvement against targets.
• Lead and develop teams across the portfolio, including performance management, succession planning, and productivity optimisation.

Previous experience in a Facilities/Portfolio Management or commercial environment

• Strong customer service and stakeholder management skills
• Ability to manage small work projects.
• Strong team leadership and experience of managing a team.
• Excellent communication skills, both written and verbal
• Some technical knowledge within M&E would be desirable.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Opportunities for career development and progression within a leading organisation

• Exposure to a varied and dynamic portfolio of clients and services
• A supportive team environment where innovation and continuous improvement are encouraged

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.