Regional Account Manager

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle platform

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension

Share plan

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services is seeking an experienced Regional Account Manager to oversee a portfolio of PFI education contracts across Hampshire, Southampton, Portsmouth, Plymouth, Basingstoke and surrounding areas. You will lead Contract Managers, oversee multiple P&Ls, and drive performance and regulatory compliance across a diverse estate.

The role focuses on strong client relationships, commercial outcomes, and lifecycle planning within complex PFI environments, with extensive travel

Qualifications

• Significant experience managing PFI contracts within a facilities management environment.
• Strong client relationship and stakeholder management skills.
• Experience managing multiple sites, contracts and budgets.
• Broad understanding of integrated FM services.
• Knowledge of compliance, fire safety and hard services challenges within complex estates.
• Proven leadership experience and ability to motivate established teams.
• Resilience and credibility to manage demanding stakeholder environments.
• A valid UK driving licence and willingness to travel extensively across the portfolio.

Responsibilities

• Lead a regional PFI education portfolio across multiple sites.
• Manage contract performance, KPIs, SLAs and commercial outcomes.
• Build trusted relationships with SPV partners, Local Authorities and senior client stakeholders.
• Coach and develop Contract Managers to deliver high standards.
• Drive continuous improvement initiatives and identify value opportunities.
• Manage subcontractors and internal service teams across multiple disciplines.
• Support lifecycle planning and contract handback activities where required.
• Ensure compliance, health & safety and contractual obligations are met.

Skills

Leadership

Client relationship management

Stakeholder management

Portfolio management

Budget management

Travel readiness

Driving licence

Job description

Better places, thriving communities.

Regional Account Manager

PFI Education Portfolio | Hampshire & South Coast Region | Mitie

If you understand the world of PFI contracts and enjoy building strong client relationships, leading people, and driving performance across multiple sites, this could be the opportunity you've been waiting for.

We're looking for an experienced Regional Account Manager to join Mitie and take responsibility for a portfolio of predominantly PFI education contracts across Hampshire, Southampton, Portsmouth, Plymouth, Basingstoke and the surrounding region. The role offers the chance to lead established contracts while bringing fresh energy, commercial focus and a customer-first approach to a portfolio that is entering an exciting phase of development.

The Opportunity

This is not a traditional account management role.

You’ll be responsible for a diverse portfolio of long-term PFI contracts, working closely with SPVs, Local Authorities, schools, operational teams and specialist service providers to ensure exceptional service delivery, contractual compliance and strong commercial performance. Many of the contracts have several years remaining, providing the opportunity to make a lasting impact while helping to shape contract performance and client relationships for the future.

You’ll lead a team of Contract Managers, oversee multiple P&Ls and act as the senior point of escalation for clients and operational teams. You’ll also support key lifecycle programmes and help navigate the unique challenges that come with managing complex PFI environments.

What You’ll Be Doing

• Leading a regional PFI education portfolio across multiple sites.
• Managing contract performance, KPIs, SLAs and commercial outcomes.
• Building trusted relationships with SPV partners, Local Authorities and senior client stakeholders.
• Coaching and developing Contract Managers to deliver consistently high standards.
• Driving continuous improvement initiatives and identifying opportunities to add value.
• Managing subcontractors and internal service delivery teams across multiple disciplines.
• Supporting lifecycle planning and contract handback activities where required.
• Ensuring compliance, health & safety and contractual obligations are consistently met.

What We're Looking For

We're open to candidates from education, healthcare, local government or wider FM backgrounds, but PFI experience is essential.

You’ll Likely Have

• Significant experience managing PFI contracts within a facilities management environment.
• Strong client relationship and stakeholder management skills.
• Experience managing multiple sites, contracts and budgets.
• A broad understanding of integrated FM services.
• Knowledge of compliance, fire safety and hard services challenges within complex estates.
• Proven leadership experience and the ability to motivate established teams.
• The resilience and credibility to manage demanding stakeholder environments.
• A valid UK driving licence and willingness to travel extensively across the portfolio.

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity please note that you are subject to the following:

• It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
• This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Marie Hyde at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Documents

• Mitie Safeguarding Policy.pdf (404.58 KB)

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