Portfolio Demand Analyst

Automobile Association; Basingstoke; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Workplace pension

Free AA breakdown membership from Day

Discounts on AA products

Employee discount scheme

Company funded life assurance

Job summary

The AA in Basingstoke is seeking a Portfolio Demand Analyst to join our Transformation function. You’ll help understand, coordinate and shape the pipeline of change across the organisation.

You’ll work with the Demand & Roadmap team to manage incoming requests, set priorities, and deliver clear reporting on demand, capacity and delivery.

This role suits someone with PMO or project support experience and a curious, data-driven mindset.

Qualifications

• Previous experience within a PMO, project support, portfolio support or similar environment, giving you a good understanding of how change and delivery activity is coordinated.
• An inquisitive and solution focused mindset, with the confidence to look at the bigger picture, challenge existing approaches constructively and ask questions rather than simply follow a process.
• Strong communication and stakeholder engagement skills, with the ability to build effective relationships and turn sometimes ambiguous information into clear actions.
• Strong organisation and analytical skills, with an eye for detail and the ability to manage competing priorities in a changing environment.
• An appetite to learn, develop and stretch beyond your current remit, taking ownership and building your knowledge of portfolio and demand management.
• Confidence working with data and digital tools, which could include Excel, Power BI, Jira, Confluence or similar platforms.

Responsibilities

• Support the management of incoming change and initiative requests, helping capture, assess, track and progress demand through our Single Front Door process.
• Work with stakeholders across the business to understand requests, ask the right questions and help establish ownership, priorities and next steps.
• Analyse demand and portfolio information to identify trends, bottlenecks, dependencies and opportunities for improvement.
• Support the maintenance of our quarterly roadmap, ensuring information remains accurate and changes, risks and dependencies are clearly understood.
• Produce clear reporting, dashboards and insights that help stakeholders understand demand, capacity and delivery commitments.
• Look for smarter ways of working, helping improve the processes, tools and approaches we use to manage demand and portfolio information.

Skills

PMO experience

Data analysis

Stakeholder management

Attention to detail

Tools

Excel

Power BI

Jira

Confluence

Job description

Location: Basingstoke (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Portfolio Demand Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

This is the job

Are you naturally curious about how things work and how they could work better?

We’re looking for a Portfolio Demand Analyst to join our Transformation function and help us understand, coordinate and shape the pipeline of change taking place across the AA.

Working within our Demand & Roadmap team, you’ll sit at the point where new ideas, initiatives and change requirements enter the portfolio. You’ll help make sense of incoming demand, ask the right questions, connect the right people and use data to provide greater clarity around priorities, capacity and our roadmap. This is an excellent opportunity for someone with PMO or project support experience who wants to broaden their exposure and develop further within portfolio and demand management.

We’re particularly interested in someone who is inquisitive and comfortable looking beyond the immediate task. You’ll be encouraged to challenge existing ways of working, spot opportunities for improvement and bring fresh thinking to how we manage demand across a complex and evolving organisation.

What will I be doing?

• Support the management of incoming change and initiative requests, helping capture, assess, track and progress demand through our Single Front Door process.
• Work with stakeholders across the business to understand requests, ask the right questions and help establish ownership, priorities and next steps.
• Analyse demand and portfolio information to identify trends, bottlenecks, dependencies and opportunities for improvement.
• Support the maintenance of our quarterly roadmap, ensuring information remains accurate and changes, risks and dependencies are clearly understood.
• Produce clear reporting, dashboards and insights that help stakeholders understand demand, capacity and delivery commitments.
• Look for smarter ways of working, helping improve the processes, tools and approaches we use to manage demand and portfolio information.

What do I need?

• Previous experience within a PMO, project support, portfolio support or similar environment, giving you a good understanding of how change and delivery activity is coordinated.
• An inquisitive and solution focused mindset, with the confidence to look at the bigger picture, challenge existing approaches constructively and ask questions rather than simply follow a process.
• Strong communication and stakeholder engagement skills, with the ability to build effective relationships and turn sometimes ambiguous information into clear actions.
• Strong organisation and analytical skills, with an eye for detail and the ability to manage competing priorities in a changing environment.
• An appetite to learn, develop and stretch beyond your current remit, taking ownership and building your knowledge of portfolio and demand management.
• Confidence working with data and digital tools, which could include Excel, Power BI, Jira, Confluence or similar platforms.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.